Forum Moderators: buckworks
I've recently sent out two emails about a week apart trying to follow up on a customer's recent Christmas order. She purchased a very popular product that 100% of my customers love because it is personalized. The customer approved an online proof prior to me completing the order and I sent a small gift item with her order as well as a refund check of her shipping costs. I have not received any response from her. I know that she knew what the product looked like in person prior to ordering because she saw a sample prior to placing her order. Should I follow up a third and final time with a phone call or personal note? Just wondering to what extent I should try to get a response from her.
Thanks!
She may not be responding for any of 1000 reasons: time of year, major life crisis, job crunch, etc. Or, a very probably one: laziness....
In any case, you gave it your college try with the two contact attempts.
