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If I'm advised that, should I receive something that is defective or not otherwise as presented, my return option is a store credit, I'll be checking out the competition in depth before I'll be clicking on a buy button at storecreditonly.net
unless the item is one where it's the industry standard for exchange/replacement.
Yes, for items not as described or arriving defective, I would expect a full refund and postage paid for return shipping.
But what I'm asking about are new items returned because the customer the didn't want it.