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Anyone else have that problem is it just that I have several awful branches near me?
There is a charge for the service, but in our case the extra 2 hours of this person's time that was freed up more than compensated for the cost.
Added - Ivana, great minds think alike!
My local one has really nice people but there was one near were I use to work that I dreaded going to. They once called my office yelled at me and made me come back because I had left a full mail tub on the counter to be retrieved rather than taking all of the mail out of that mail tub, putting into the slot where it would then go into another exact same type mail tub. It was exactly 3 steps from the counter to the slot and at the time, I figured I was saving them the step as they wouldn't have to deal with an overflowing mail tub. Silly me.