Visa chargebacks

How do you guys deal with this?

[Midas67]

I have just had a $500 chargeback from Visa despite getting name & address verificiation & the customer signing for the order. The customer claims that his credit card was lost and that he never made the purchase. Visa claim that without a signature that there is nothing they can do about it.
I am a small business in Canada & do credit card processing manually. Is there a better way?

[Morocco]

So what you are saying is that PayPal was able to avoid the charges assumed by the State?

[manatsu]

we are getting some problems here as well. anyone have simular experience?

1customer ordered 60pc drop shipped to different customers.
we charged the credit card about 10 times on this 60pc orders.
customer issued chargeback says the product is defective.
we have shipped out parts and repaired the damaged ones and showed proof to the chargeback department.
chargeback decided to rule on card holders favor.

ouch. 6k of goods and 2k of shipping cost down the drain. so what now? we are in the process of getting the policy involved. any recommendations?

[PCInk]

One thing I have wondered about:

It it legal/ethical to treat a failed credit card as a bounced cheque?

i.e. Would it be legal to send them a statement and threaten legal action at the delivery address? Possibly get baliffs in to collect their personal belongings and auction them for the money and fees involved?