Forum Moderators: buckworks
But something's come up lately. The bosses wife ordered some widgets, COD. The boss found out and told her not to accept those bogus widgets, so when UPS arrived with the package we politley told him the order was refused.
Now the company is harassing us several times a day by phone, threatening legal action. He wants to recoup his shipping charges at the very least.
My thoughts are this: It's perfectly reasonable for a consumer to change their mind, before or after a shipment is made. (We've had a few orders returned for any number of reasons) This guy doesn't have a legal position, IMO. And the amount of money involved hardly makes it worth filing a claim in any court for any reason.
Chances are, just just a lot of mom & pops out there, he's recently seen a decline in business, so he isn't happy, any feels any money he can get is good.
Any opinions?
grandpa
To add to the this kind of story, we recently had a customer do a chargeback with the credit card company for an order we sent and he received. We contacted him by e-mail and his response was why should he pay for it, after all everybody is claiming they didn't buy or get something they ordered when they really did, that way they get it for free. This idiot put that in his e-mail which of course we submitted to our merchant bank as part of our response to the chargeback. Naturally, the chargeback was reversed!
In summary, your boss' wife should have just told them she wanted to return it and unless they have a posted policy, they have to allow her to return it. Other than that, if your boss was mad at his wife for buying it, he should have settled it with her and not dragged the merchant into it. From a legal standpoint though, the merchant is out of luck and probably has no recourse even in court.
