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The negatives are that PayPal has a "less than professional" reputation. Not really deserved, IMO, but it's seen as something for eBay users and hobbyists... I wouldn't use it on a serious "business site" for that reason. Also, the checkout process can't be visually customized beyond putting a logo graphic at the top of the page, so It's pretty jarring to go from a heavily "designed" site to the PayPal pages. Also, the URL changes from your site address to PayPal's site...
If PayPal offered a service to "business" clients, for a small monthly fee that would include a more visually customizable check-out process, and a check-out URL like https;//yourdomain.paypal.com/, I think they could make some serious inroads into the small-business market.
There are other third-party credit card processing programs out there, some of whom offer free shopping cart scripts for download to their customers. The set up is more expensive and time consuming in most cases, but looks much more "professional".
Once they have that fixed there are still some other, smaller, problems that they hope to have fixed within a few weeks. For one, the shipping is not computed correctly, i.e. you are supposed to be able to order one item and be charged X for shipping and then later order another and be charged an additional amount Y where Y<X However, right now it is just charging them X for every item (which can get really expensive for the user if you're charging $5 for first item but only 50 cents for additional items or something like that).
Anyway, I love the low cost and ease of the PayPal service, but next time just let us know the low down, OK?
Thanks for taking the time to keep us posted! :)
1) I like to use something that is "pre-tested" by others before me, that has been on the market for awhile, with a proven track record. Being "new" can be worst thing that can happen to a product.
I use both ccnow and PayPal (not the new shopcart version of PayPal). I have switched between the two for testing, not because I am disappointed with either, but out of curiosity to see which has better conversion. Unfortunately, my site does not have the steady traffic to make an accurate test at this point. At this time, I reserve PayPal as a back-up, when ccnow is down.
2) I heard someone say that PayPal is harder, or takes more steps for the customer to buy. They don't have a test feature, and I can't remember what was involved with my first PayPal purchase, so it is difficult for me to compare.
I can see what time and prompting is involved in placing an order through ccnow, but not so easily with PayPal. Can anyone offer some insight on this? Does it take more time, or more information to buy with PayPal than from other services?
3) Mivox said, "The negatives are that PayPal has a "less than professional" reputation. Not really deserved, IMO, but it's seen as something for eBay users and hobbyists... I wouldn't use it on a serious "business site" for that reason."
- But do you think the opposite might be true?
Do you think it is a demographics issue... For example, maybe professionals would see PayPal as "cheesy", but consumers would feel secure using a company who's name they are familiar with, and have a warm, fuzzy feeling about?
It appears that PayPal is a huge name, may already be a household word. I am sure everyone would agree that McDonald's is not the ultimate venue in a fine, gourmet dinning experience. However, they serve more customers than any - for one reason... when you go to McDonalds, you know what you are getting! It is familiar, a brand you can trust.
Like McDonalds, it may turn out that PayPal has (or will have?) a bigger role in the food chain than we could imagine.
Good point! I would personally be leery of buying from a company who didn't offer in-house CC processing (how big are they? how long will they be in business?) but a less experienced user might feel more comfortable giving their CC info to PayPal, because of the name recognition issue.
Physics - Are PayPal's glitches worked out yet?
I think the major differences between this and Mal's cart could be in the configurations for the shipping, which is causing me a bit of a problem at Mal's the way the site's charges are set up. I haven't tried this other one, myself.
Does anyone know of a cart suitable for UK use?
I tried Glocart but they want to charge and pay me in Dollars.
Personnally, I don't fancy paying 9% + currency conversion.
Ideally, I would like it to accept any countries currency, yet pay me in UK £'s.
No monthly bills, just a straight commission.. Any Ideas?
I use a third party cart service called Mal's (mals-e.com) free eCommerce to handle the shipping calculations for me. There are too many shipping schemes to mention, but it will accomodate many seller's needs. The free version has an interface to Paypal. For a fee, the cart can be customized graphically and allow you to connect to dozens of major credit card gateways.
If Paypal is not an option, I also recommend using ProPay.com to accept Visa/MasterCard directly. The buyer doesn't sign up for anything. Fees are reasonable at 3.5% plus $0.35 per transaction. Your e-mail appears as the payee on the buyer's statement unlike 2checkout.com or ccnow.com. Just create an e-mail like MyCompany@MyCompany.com and the tail end of your e-mail will be truncated on the buyer's statement. :)
If anyone has any specific questions, feel free to post here and I'll answer as best I can.
PAYPAL returns "Please contact your bank, they are denying authorisation".
Now two weeks on, after multiple US-UK phone bills to both PAYPAL and BARCLAYS,
PAY PAL still says "Speak with your bank, we are just a server, and if your bank wont allow it
then theres nothing we can do.
Barclays say... We have authorised multiple entries for £1. You will have to speak to PAY PAL!
Any similar experiences? and Suggestions?
Absolute dead end!
Barclays has now "Authorised" approx 26 attempts, each for $1. Now, my account is "OVER DRAWN" so Barclays WONT Authorise now. Closing my Paypal account, Barclays wont cancel the 20 odd £1 applications (incase they are drawn upon). Meanwhile, Paypal cant give anything back because they have not received anything. Apparently I must put more money into this account! As Both PayPal and Barclays are automated services, neither are prepared to speak with each other
If I knew this would work, I would! But neither Barclays or Paypal can guarentee that. During this battle, I took the time to look at Paypals new features, and I must say, it does look good. I only wish I could play!
Not wanting to deviate to far from the original thread, I find myself getting more entwined. Yet, having just recieved an eMail, I feel I should share it.
Having sent a complaint E-mail to Both Barclays and PayPal (telling them about this public discussion), Craig from Paypals finance just dropped this line:
"Thank you for contacting PayPal.
After viewing your account, every time you try to add your card, we will
try to verify your credit card. When you first try to add your card, all
transactions will do an authorization of the card. Once a authorization is
completed, the server-to-server connections will then try debit $1 from
your account. Your issuing bank is denying the second transaction,
thinking it is a duplicate transaction. I apologize for any inconvenience
this may cause you nand we are working on this situation."
Good on Ya Craig! go for it!
If you can get Barclays to the party, I will vouch for Paypal! I just want to start using all those goodies.. multi-payments,single-payments,donations, AND subscriptions!
AND if that's not enough.. ALL this in my own Glorious British UK £'s(or any other currency), AND for less than 3%!
Go on Craig !..
Pay-Pal! Pay-Pal! Pay-pal!
Had a CAPITALONE leaflet through the door, any one can apply and get a £200 credit card.
I know we shouldn't "PLUG", but as there is a problem getting PAYPAL with UK DEBIT CARDS. CAPITALONE is more of a webmaster SOLUTION rather than PLUG, to the many new eBusiness builders with out credit cards.
CAPITALONE CREDIT CARDS ENABLE PAYPAL UK CONNECTIONS
I finally got my PAYPAL Button
At moderators discretion of course!
Has this security problem been fixed, or addressed in any way from what anyone can tell? Also, if you run a paypal shopping cart on your site, have you seen this problem exploited, or do you watch out for it?
p.s. I love this forum Script! I just installed a PHP version on our site. It Rocks! they are working on a new version too. It doesn't look as good as the older ones, IMO.
(The Truth is out there)
I think a question we should all be asking is WHY did we intend to use this?
I think the answer was - "We wanted the customer to IMPULSE BUY right there, right now".
Problem is, PAYPAL like many of these facilities, require your customer to sign up to an account before they can buy- which can take two days to approve their credit. This removes the very incentive to have such a facility. As the customer will surf away.
People are saying their sites look good, but how many people are buying from them? And how many sales are we losing?
NEON, you mentioned the plural word "business-sites". If these are not for you, but for your customers sites, then I feel you would owe it to them to be able to take ALL that impulse money immediatly. Therefore I would recommend you do as I intend, and that is to spend the "£250 money we were trying to save. "Open a merchant account".