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Theoretically, the Secret Service is responsible for mail order/credit card fraud, but it's pretty hard to get them interested unless it's a major scam.
I have been in exactly the same position a few times myself, just blame it on your boss or someone in stock control.
In my own personal experience the Police are a complete waste of time (British Police Anyway)
They should be able to walk you right through it. Hope this helps.
In cases where there is stolen good or CC information we try to contact local police. Location is a big factor here, as smaller towns have more time to go after the crook.
Here is my general rule for ecommerce money talks. If they have an order that is outragously large get the cash in your hand and then deliver the product. Face to face is best.
Just remember you cant pull a scam on a man that is not consumed with greed.
Of course it depends how much your product is worth and of course your time.
Most commonly, of course, it's the merchant that loses out. :(
I do agree that reporting it is a waste of time. We have called the banks and the police and neither bothered to follow up.
It is funny how easy it is to detect these fraudsters. There are usually a whole bunch of red flags. When it happens now we just contact them and put some delay on the transaction. They usually disappear/give up after a few days. It is fun when you get them all worked up.