fraud calls, internet relay calls

[chris1112]

hello, I work for a dept store and we have an online website to order online. The latest thing we have now is people are going online to: [relaycall.com...] and [sprintrelayonline.com...]

and on these website you can have a relay call placed and you never speak with customer and if its fraud there is really no way to know. We contact the credit card to verify the billing info and see if any ship to info is on file. Is there any suggestions anyone has as to what they think we should do? we don't want to discriminate anyone but we also don't want our fraud to increase. This one is a tough one and I need some help

Thanks a lot,
Chris1112

[jdMorgan]

You are under no obligation to sell anything to anyone.
These sales are more risk than they're worth.
If you feel you must sell, limit quantities to what you can afford to lose.
If the sale sounds too good to be true, it is. (25 identical Kenwood stereos to Lagos, Ng? - Sure!)
Watch out for export restrictions, too.
Whatever policy you decide on, publish it on your site to save wasted calls.

Jim

[7Sins]

Chris you may find this thread informative
[webmasterworld.com...]

From around post24 onwards you are given some first hand experiences of relay operators.

[jsinger]

Let's turn this around: Has anyone received a valid order thru a relay operator? One that wasn't charged back later?

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Even if a tiny percent are good, taking orders via a relay operator is excruciatingly slow. They can still order by mail, shopping cart and email. No discrimination.

[jsinger]

Yikes, I just looked at [sprintrelayonline.com...]

I assumed these Nigerians (or whatever) were using some kind of sophisticated teletype device. But no! Now you can sit in a internet cafe anywhere and place a relay call over the web. I may try it since it's free!

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From the FAQ:

"Are my Sprint Relay calls confidential?

All Sprint Relay calls are strictly confidential. Federal law requires strict confidentiality for the CAs. Therefore, no part of the conversation that takes place between two callers is revealed or stored, neither in written or verbal form."

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Does that mean they have immunity from wire taps or any government monitoring? Jeesh!

[jsinger]

Just tested relay operator calling via [sprintrelayonline.com...]

From what I can tell, it is free to anywhere in the world!
It is anonymous. What a deal!

I asked the operator if one had to be handicapped in some way and she said no, but it is intended for hearing or otherwise impaired people.

Very very easy to do. You can copy and paste text into the windows if you speak no English (or Spanish or French)

Kinda fun to try, and ideal for international scams!