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Credit Card Services - Help!

         

quake_audio

12:06 am on Sep 2, 2003 (gmt 0)

10+ Year Member



Hey All,

Alright, so I'm just about to launch my company quake audio but I still need to have my programmer set-up the CC Services. I'm not exactly sure where to start with finding the right credit card service for me. I was wondering if anyone could help me out... I'm sure theres many companies hosted at HM that use CC services so I'm looking for anyone that can suggest a service or recommend a service. If you can help me find one I would be very grateful. I kinda want a 3rd party service so I can just link up with them and not have to buy myself a SSL certificate or anything. But right now I'm open for anything. This is what I need.

- I need a service then either sends the money directly into my bank account or does it at least once a week. No longer and a week is even a bit long.
- I need a service that doesn't bill the customer right away after they fill in there CC info. I want it to be "pending" until I say the order can go through. That way if a customer buys a product that I don't have in stock, I don't have to refund there money and I can just cancel the order if they don't want to wait.
- To prevent fraud and charge-backs I plan on making sure that the Shipping and Billing address both match the address on the credit card. I need some way to program that feature into my cart once I have it set-up. I think most CC services have this feature.
- I have a few policies that make it so I can charge a 20% restocking fee if a product comes back to us damaged or with missing parts. I need some way I can manually make charges to to my customer’s credit card (with there approval).

I think that's about it. I just need lots of flexibility. Please post if you can help at all. The sooner the better.

Thanks,

[edited by: heini at 4:35 pm (utc) on Sep. 5, 2003]
[edit reason] For personal info please use your profile, thank you! [/edit]

bakedjake

4:05 pm on Sep 2, 2003 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



quake_audio,

Welcome to WebmasterWorld! [webmasterworld.com]

I kinda want a 3rd party service so I can just link up with them and not have to buy myself a SSL certificate or anything.

I just need lots of flexibility.

Unfortunately, I fear these might be mutually exclusive goals. The most flexibility will come from code you've designed yourself to interface with your CC processor. If you're serious about selling online, I'd strongly recommend setting up your own secure site and cart. It will give you the flexibility you want.

I need a service then either sends the money directly into my bank account or does it at least once a week. No longer and a week is even a bit long.

Most CC processors I've used settle once a day at midnight. So it will be no longer than 24 hours.

I need a service that doesn't bill the customer right away after they fill in there CC info. I want it to be "pending" until I say the order can go through.

This is called an "authorization" in credit card lingo. Basically, you can tell your CC processor to make sure that a customer has enough money on their card, and you can hold that money for a pre-determined amount of time (I think it's seven days, but it may vary). If you charge their card within that amount of time, then the auth drops and the charge appears. If you do nothing within seven days (or cancel the auth), the auth will simply be dropped and the card will not be charged.

To prevent fraud and charge-backs I plan on making sure that the Shipping and Billing address both match the address on the credit card.

Again, this can be an administrative decision on your part. If you code your own cart, all of the major CC processors have an API that will let you do AVS, which returns a code if certain things match on the card.

I have a few policies that make it so I can charge a 20% restocking fee if a product comes back to us damaged or with missing parts. I need some way I can manually make charges to to my customer’s credit card (with there approval).

Again, most of the CC processors have web gateways to their APIs that act as fully functioning CC terminals (the little black boxes that brick and mortars swipe your card through). You can do anything you can imagine from these gateways, including manual charges and credits.

Good luck! Oh, and sigs aren't allowed per the WebmasterWorld TOS, so you might want to snip that before a mod does.

quake_audio

4:21 pm on Sep 5, 2003 (gmt 0)

10+ Year Member



I think I have decided to go with paysystems.com. They seem like my best bet right now. However, what do they have out of those 4 things I need?

- I need a service then either sends the money directly into my bank account or does it at least once a week. No longer and a week is even a bit long.
- I need a service that doesn't bill the customer right away after they fill in there CC info. I want it to be "pending" until I say the order can go through. That way if a customer buys a product that I don't have in stock, I don't have to refund there money and I can just cancel the order if they don't want to wait.
- To prevent fraud and charge-backs I plan on making sure that the Shipping and Billing address both match the address on the credit card. I need some way to program that feature into my cart once I have it set-up. I think most CC services have this feature.
- I have a few policies that make it so I can charge a 20% restocking fee if a product comes back to us damaged or with missing parts. I need some way I can manually make charges to to my customer’s credit card (with there approval).

Does anyone have any experience with paysystems? If so, please let me know. Thanks.

ytswy

4:49 pm on Sep 5, 2003 (gmt 0)

10+ Year Member



Possibly just take the card details onto a secure server and charge them by hand? Basically you would get a standard merchant account from a bank (although you would probably have to tell them you were selling online).

This gives you control of when to charge, but you may have to pay extra for a shipping - billing address check.

quake_audio

5:47 am on Sep 6, 2003 (gmt 0)

10+ Year Member



Hmmm. Interesting. Good idea. However, does anyone know of a company that would process the credit cards for me over the internet? What I mean is this... I get the info over a secure server and then I go to the credit card processor and put in there name, card number and amount. That would be so great if I could do that help. Anyone know of anything like that? Thanks.

davemarks

10:52 am on Sep 6, 2003 (gmt 0)

10+ Year Member



The way I do it is have a normal brick and mortar credit card machine in the office. The card details are then taken over a secure server, where i can later pick them up and plug into the machine when i'm happy to go ahead with the order.

From this you can also do any additional charges and chargebacks etc.

I couldn't tell you how long this takes to get into my account though

quake_audio

6:09 pm on Sep 6, 2003 (gmt 0)

10+ Year Member



Davemarks. Yea I thought about doing that but I don't have the money to buy the terminal and gateway, etc. Plus I need all the secure stuff that I can get from a 3rd party CC processor.

davemarks

11:50 am on Sep 7, 2003 (gmt 0)

10+ Year Member



The secure stuff is easy to set up - an SSL certificate can cost as little as about £50-60 its all about how much insurance you want with it basically.

I can't believe that a machine costs you all that much - not more than the yearly fee some of these 3rd party companies cost surely?

quake_audio

4:39 am on Sep 8, 2003 (gmt 0)

10+ Year Member



I don't want to go with 2checkout.com because they only transfer the money into your bank account 2 times a month. Paysystems does it once a week which is what I need. I will go with paysystems if they have a virtual terminal that lets you manually add in the credit card info. If they do that then I will go with them. Does anyone know if they have that feature?

quake_audio

6:36 pm on Sep 9, 2003 (gmt 0)

10+ Year Member



So i'm left with charge.com or authorize.net.

bakedjake

6:42 pm on Sep 9, 2003 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



QA: Have you looked at VeriSign's PayFlow Pro service? For starter sites, it's a good value.

You'll want to switch once you're doing a large amount of transactions (1000+ a month), but for getting started it's a good solution.

Lots of features, too.

quake_audio

5:28 am on Sep 10, 2003 (gmt 0)

10+ Year Member



I would go with paysystems if only there was some way to pre-authorize all the orders that go through. Meaning when an order is taken, it does not actually get charged to there card until I say it can go through. I'm not sure if they have this or not? I can't get a straight awnser from anybody?

nasuli

10:58 pm on Oct 9, 2003 (gmt 0)



bakedjake,

Referring to VeriSign's PayFlow Pro you said, "You'll want to switch once you're doing a large amount of transactions (1000+ a month)...." Why is that?