Old HTML

client cannot see new changes...

[Newnewbie]

I'm having the hardest time with tis one client who is INSISTING that I have not made the changes she requested. This is weird. I have told her to delete her temporary internet files, and clear the history, but she is still seeing all the old versions of the pages. Is there another setting in IE that she needs to check? How can this be happening??

[mivox]

I had this problem once, only I was the one who couldn't see the changes... it turned out to be a caching issue with my ISP. The next day, the changes to the client's site were showing just fine.

Many ISPs have in-house cache machines set up to reduce their bandwidth load... how long has the problem been happening? If it's been less than a day, I'd tell the client to check again tomorrow...

[gethan]

No promises - caching is a complex issue - but I'd get the client to hit Ctrl+Shift and click refresh all at the same time. Works quite often for me.

[click watcher]

i had this problem too once...

and it wasn't caching as i tried it using different isp's and different computers.

i phoned up my hosts (transatlantic call) and they must have thought i was mad

the tech guy restarted the server just to humor me i think, but it did the trick, he just said iis can be funny sometimes!!!

[TallTroll]

>> it turned out to be a caching issue with my ISP

Yup, I've had this problem before. We had a massive argument with the company we were using for hosting at the time. Because we didn't have enough sites/bandwidth usage to justify a dedicated server at the time, we could get them to turn caching off for a while, but then they would turn it back on again a couple of weeks later in response to someone elses complaints. As we were UK based, and the hosting company were US based, we suffered from "out of sight, out of mind"

In the end, we dumped them and got our own server, which we COULD control. That sorted it

One other thing, not clear if you checked it or not, get your client to go to Tools>>Internet Options>>General tab, and go to the "Settings" button in Temp. Internet Files. Thats where the radio buttons that control browser caching live (sorry if I'm preaching to the choir here)

[Talyrond]

I have had this problem too, does your client access the net through a proxy server? Check to see if they have caching enabled, if so their pages will be stored on their server that they access the net through.

Talyrond

[Newnewbie]

You guys are so smart! That's exactly what it was. They've got a Proxy Server in their office with caching turned on. I called their service techs and told them to turn it off.

Thanks for all your help!