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Image is not showing up on My Dad's computer?

     
2:22 pm on Oct 5, 2005 (gmt 0)

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Okay, I am stumped here. I am working on a new site and have designed a header image showing the site's name/logo which has been uploaded to the host's server.

The image shows up fine on all 4 computers I own between my office and home in 3 different browsers (IE, Firefox, Netscape).

Yet when I visit my Dad's and try to view it on his computer everything comes up except for that header graphic. All the other images on the page show up. Just not that @#!%& graphic. I have even deleted all files, cookies, history, etc. from the browser options and nothing. Nada.

Now here is the tricky part. When looking at the source code for the page (on my Dad's computer), the html code for the image is not even there! It is as if the browser is totally ignoring it.

I have reuploaded the page several times but still nothing.

Anyone know what I may be overlooking? Or what the cause of this is?

2:25 pm on Oct 5, 2005 (gmt 0)

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is your Dads machine running any adblocking software - (Norton Internet security etc)?

and is your header a standard banner size - e.g. 468x60? or does the path/file name contain anything that maybe a flag to the adblocker - e.g. banner, click, track etc etc?

2:34 pm on Oct 5, 2005 (gmt 0)

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benihana

Adblocking software - I am not sure
Image size is 350 x 85 and the file name/path does not have anything unusual except that the file name has the word 'logo'.

I have another site which I basically used as a template to create the page in question and it has identical code for the header yet that image shows up.

3:12 pm on Oct 5, 2005 (gmt 0)

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>>the html code for the image is not even there!

Sounds like Norton Internet Security to me.

5:14 pm on Oct 5, 2005 (gmt 0)

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Sounds like Norton Internet Security to me.

Come to think of it... He does have McAffe antivirus software. Could this be the culprit?

5:43 pm on Oct 5, 2005 (gmt 0)

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Some firewalls include ad blocking too I think.

Kaled.

7:23 pm on Oct 5, 2005 (gmt 0)

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McAffe antivirus software. Could this be the culprit?

Sure could be -- Norton, McAfee and other anti-virus/anti-spyware apps have an "Ad Blocking" feature that can also end up blocking some regular content.

There have been lots of complaints about it recently (from merchants usually) -- most especially when ad blocking is turned on by default, instead of off by default, so the user doesn't even know that reguolar content is also missing along with the ads.

10:45 pm on Oct 5, 2005 (gmt 0)

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BE very careful
I co own a tech site and removing mac cr..py could be very "dangerous" as we have seen a zillion of times
it's like an alien entity that roots all over the place, kind of never try to rem IE or else!

Disable first and then weight your options.

11:19 pm on Oct 5, 2005 (gmt 0)

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Good advice -- all you need to do is find the ad blocking and disable it or change your your options there. A-V software necessarily has roots deep in the operating systing.
2:20 am on Oct 6, 2005 (gmt 0)

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Disable first and then weight your options.

Thanks for the advise, however, The object is not to remedy the problem from the users computer but rather do what I can to prevent it from happening on any computer.

I guess I'll try some experimentation with different filenames, paths, etc. to see if I get a different result.

Thank ya'll for the input I really appreciate it.

12:33 pm on Oct 6, 2005 (gmt 0)

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Also try uneven dimensions for th graphic. A 350 x 85 image may be blocked but not a 351 x 84 image.
1:10 pm on Oct 6, 2005 (gmt 0)

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Have we defined if we do speak about any header?
Or are speaking about ad banner with related JS code that can be blocked at individual PC level?

Try loading another pic

Then I will find a common browser security setup relationship between your machines and match that VS the culprit machine

7:41 pm on Oct 6, 2005 (gmt 0)

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are you sure you actually uploaded the image, and to the right folder?

I do this often.

8:03 pm on Oct 6, 2005 (gmt 0)

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J_Mac sees it with his other machines
10:52 pm on Oct 6, 2005 (gmt 0)

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Also try uneven dimensions for th graphic. A 350 x 85 image may be blocked but not a 351 x 84 image.

BINGO!

Or at least that may have been it. Before I left the office a couple of hours ago I changed the image size to 347 x 84 and renamed it.

Then I swung by Mom & Dad's to see it... had to wait a while because Dad now works from home and he was on his machine. Eventually got to and... IT IS THERE. I don't know for sure what did it because I changed 2 things but I suspect it was the size that did it.

I would normally try each thing one at a time to see exactly what did it but being that I have to drive all the way to his house this would not be convenient.

Anyhow, thanks Tedster and everyone else's suggestions. I feel unstumped!

11:14 pm on Oct 6, 2005 (gmt 0)

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Glad it worked. As you may guess, I've been in your shoes and, to quote Steve Martin "I wasn't born every minute."
3:31 am on Oct 7, 2005 (gmt 0)

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>>I feel unstumped

Unstump us and figure out what exactly what software was doing it. :) Is it some kind of McAfee ad blocking bundled with AV? Apologies, for the reasons alluded to here, I refuse to waste my time installing any of their septic trash.

 

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