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Forms in HTML emails

         

2004mark

1:44 pm on Jul 5, 2005 (gmt 0)

10+ Year Member



I'm designing a multipart email to send to existing customers asking for the mileage of there cars (for my Fathers 'hire purchase' company).

This will be then merged with a small database of clients details i.e. email address, name and reg number.

Basically if the user can view html in there email client they will be presented with a simple form, this just has 1 field where they can fill in there mileage and simply press submit (it also contains a hidden field with there email address so we can identify the return email).

The form is set to action a perl script on a web server, which in turn relays the email to the appropriate persons inbox.

If they can only read plain text then they will see alternative instructions.

Sending HTML to these customers is not an issue as they all know the email address, and receive them on a regular basis without complaint.

I'm just posting really to ask if anyone else has done anything similar and what, if any, problems have they encountered to save me headaches in the suture (as I'm doing the job FOC)

The one thing that jumps to mind is the web based email sites, such as Gmail, Hotmail, etc. Are there any issues when viewing the message of submitting the form when actually viewing the message form there website as opposed to downloading them to their desktop via Outlook (or similar).

Any tips/advice will be much appreciated.

tedster

12:33 am on Jul 6, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



The big deal (as you have already touched upon) is the wide variety of mail clients that you should test on -- there's far more variety than testing in a handful of browsers. The major web-based clients, of course (AOL, HotMail, Yahoo, GMail) as well has desktop clients like Eudora, Outlook, Outlook Express, Netscape Messenger, Pegasus and so on. And then there are the obstacles thrown your way by corporate mail solutions -- Exchange, Domino, FirstClass and whatever else.

2004mark

11:00 am on Jul 6, 2005 (gmt 0)

10+ Year Member



Very true.

Was just wondering if anyone has had any experience with this subject.

Obviously if it was a paying client that I was working for and they had the budget, I would extend there website to include a form(s) which the email would link to.

This is maybe they way I will go if I can find the time. But saying that, it maybe worth a trial period to see just how it (the form in an email) goes down with my Dads clients.

Once again, any other input will be very much appreciated.