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Problem with business.com

driving me crazy

     
7:26 pm on Oct 18, 2004 (gmt 0)

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10+ Year Member

joined:Mar 8, 2003
posts:517
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I have had a listing at business.com for over 1 year. I recently made some changes to my listing using my business.com account, but the listing was declined. No reason was given for the decline.
Well, no biggie. The bad part is, my listing is now gone completely from the directory. My listing is still searchable, but it is NOT in the directory anymore.

I logged on to my account, my listing is now shown as "rejected", and the "edit" link is now grayed out. So my listing is now rejected, not editable and completely gone from the directory.

I called long distance to business.com 12 times. I got to an answering machine during their business hours and it tells me to leave a message because "EITHER with another client or not during business hours". Last time I thought business.com was a big company. Didn't expect a company like that doesn't even have a proper customer phone answering system.

So, what do I do? Some of you must have edited your listings before, did you encounter any problem? How did you resolve it? Any help is greatly appreciated.

Thank you.

7:35 pm on Nov 16, 2004 (gmt 0)

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joined:Nov 16, 2004
posts:9
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I've never had dealings with Business.com, but if they don't have proper telephone support, then they probably don't want to be hassled. They could be overworked.

You are never going to find out - so don't worry about it.

1:56 am on Nov 17, 2004 (gmt 0)

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joined:Sept 2, 2002
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I had a few sites listed in the business.com directory.

A few months ago, I got a mail from them saying that only B2B sites would remain listed in the directory; sites like mine, B2C (offering business for consumers) would remain in their database, but would be found only through searching.

I didnīt renew my listings, so I donīt know how things are going there.

6:11 am on Nov 17, 2004 (gmt 0)

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joined:Mar 8, 2003
posts:517
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Business.com refused to accept my listing again after I edited the listing. I called and they said they are no longer accepting new entries that are not catering to the B2B sector.

I suppose they are doing the right move in terms of market segmenting in the directory field. Must be a tough decision to dump thousands of B2C sites in the shopping category.

I got a refund, BTW.