The problem occurred Feb. 8, forcing Excite@Home technicians to manually transfer Internet traffic to a backup system. The initial problem was resolved Sunday, but additional problems befell the service when Excite@Home tried to switch the Internet traffic back to the original server. The latest problems have resulted in ongoing service outages for an undetermined portion of the 150,000 Midwest customers.
My friends in the Pacific Northwest tell me that they have an on-going e-mail retrieval problem with Excite@home and that customer service is 'non-responsive.' 'Non-responsive' is my interpretation of the variety of colorful, profane phrases which have been used to describe the AT&T Broadband's response. Several have gone back to their old, slow-but-reliable ISPs over this issue.
DrCool
10:17 pm on Feb 19, 2001 (gmt 0)
I'm in the Northwest on the @home system and also have periodic problems. I don't have 2 or 3 day outages but many times I can't access my email and can't get online for a couple of hours at a time. It is very frustrating because since I can get online, I can access their website to see what the problem. When I call their customer service number I end up waiting on hold for nearly an hour. For the biggest "communications" company in the US they have a lot to learn about communications.
