Completely False Alexa Pop-up Report

How to get it corrected?

[jpell]

Hello all,

I recently checked my alexa information and it claims 25% of my sessions have pop-ups. I don't have one single pop-up on any of my pages. I can't find a way to contact them to correct this. Anyone else have something similar happen? How do I fix it and what gave them the impression? Thanks.
JPell

[edit_g]

It might mean that 25% of people browsing your site have some sort of pop-up spyware installed. :) I really wouldn't worry too much about what Alexa says anyhow.

[iqbal]

We have same problem, it shows popup but we have none.Also confuse about its traffic.

It think the traffic depends on alexa tool bar.

[b0rdslide]

For some reason links that when "clicked" open in a new window can trigger the ToolBars popup-blocker. As soon as the popup-blocker is triggered that session then gets marked as having a popup and is shown on the Alexa pages.

IMHO it's a litte broken. These are usually JavaScript popups, but even so I don't think the Alexa toolbar should do anything as they were initiated from a user action not automated. For sites that have popup calendars or something for choosing dates it can look very bad on your alexa details.

Kev

[iqbal]

Is there any similar site to alexa? showing traffic .
Thanks.

[georgiek50]

I had this problem for my site: 20% of sesssion having popups while there were in fact none. If you have any mistake in your contact details you could send them an update. That's what I did and it took care of the problem.

[figment88]

Alexa defines popups as any new window opening - even user initiated. If someone right clicks and selects open in new window, or shift-clicks, and they have the Alexa toolbar intalled it gets noted as a popup.

[jpell]

eurika! Thanks for the heads up. _target=blank is the trigger. Not fair to call it a pop-up though. In my mind pop-ups are those annoying pages that force themselves on you whether you want them or not, not pages that you choose to click on. I don't have any knowledge of how to force a popup...but it seems to me that differentiating between the two when reporting on it should not only be easy but refined.

[Compworld]

Alexa is not very good in determining a site traffic over 5000. I have found that traffic ranking works better. It's operated by 7Search, so it's also a little bit more reputable.

CompWorld

[edited by: DaveAtIFG at 4:01 am (utc) on May 29, 2004]
[edit reason] Removed unlinked URL [/edit]

[papamaku]

Compworld, I'm not a fan of either site's information as it is far from accurate, but just compare 7search's top 20 against alexa's english top 20. Alexa's just makes more sense.

[sidyadav]

It's very unusual for Alexa to think you have popups.

But you are not the only one with this problem, jpell. There are several others (including myself):
[google.com...]

My suggestion: Forget about it. The users will know you don't have any popups when they visit your website (and no popup-blocker warns them). They don't need clarification by Alexa.

Sid

[Compworld]

If you compare the stats from traffic ranking to Alexa, you would see that the rankings for sites over 5000 are much more accurate than Alexa. Alexa has gotten worse, not better.

[robotsdobetter]

If you compare the stats from traffic ranking to Alexa, you would see that the rankings for sites over 5000 are much more accurate than Alexa. Alexa has gotten worse, not better.

I agree, they got to start working on it, they report that some of my sites have pop-ups and these sites don't have none at all. This isn't the first time someone has reported this.