Forum Moderators: martinibuster
Since they are an outsourced agent for your company you as the company are ultimately responsible for their conduct.
This requirement should be known to the agent - whether you actually monitor or not, the knowledge of 'quality control' keep them from stepping outside the boundaries of representation on your dime.
We also use IMAP mail accounts so we can track progress of incoming mails. We also got good stats from the links guys. Mind you we do all this in a big way so I do not know if it is worth it if you have a site or 2 to get into the SEPS.