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For Online Access with Wells Fargo You Must Use a Supported Browser
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This is not the first bank we have heard doing this recently.
Has someone been on an anti browser party latly?
Will Opera Software take legal action again?
Opera wins $12 million in Denial of Service Suit:
PC World Names Opera Best Browser of 2004
As of 8am today - Wells Fargo (one of the largest Banks in the United States) began blocking Opera browser from it's online banking.
This is the reason why my Wells Fargo business checking account was closed last week and re-opened with Wells Fargo's competition.
Dumb move Wells Fargo.
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joined:Apr 2, 2004
You think they are really mad that some webmasters who want to use Opera may leave them? I bet <0.1% of people online use Opera, they could care less if they alienate a few people if the margin for supporting such a thing isn't worth it or they feel security is an issue.
A good point.
Not much a stress just to open up another browser is it? I would hate to think that just having your browser not supported would keep people from banking with a company. ha!
I switched banking to Wells Fargo a 2 years ago for business. I was pleased with the support in moving my merchant services over to them, as well as other business solutions. It was a dream - But then I was banking with US Bank before the switch to WF.
On a final note.. does anyone have any solid information yet on why they did this?
Not on a phone that doesn't support another browser.
Not in an office that has all but banned the usage of IE and other insecure browsers it doesn't.
Not when you have 14 financial institutions that open in one click it and you access those institutions 30-40 times a day it doesn't.
>>Quitting or changing banks just because they won't support Opera?
I would too, if I used WF. I don't even have IE or Netscape(unless FF counts) on my pc(Linux).
>>does anyone have any solid information yet on why they did this?
I agree especially coming from folks in this forum where I'm sure none of us operate exclusively with a single web browser. I have difficulty taking the comments like those in the 2nd & 3rd posts seriously.
The topic however is very interesting. I know that I don't go out of my way to support Opera but I'm not denying those users either.
A bank, on the other hand, has no obligation to permit equal access to all browsers. They could force you to use WF-Explorer if they wanted to... but would risk losing customers.
Their statement about why they do this browser-limiting:
For your protection, Wells Fargo does not support beta versions of browsers. Under normal circumstances, Wells Fargo will support the final version of a browser shortly after the release date. Wells Fargo regularly monitors and tests browsers to ensure the highest security standards for our customers.
For security reasons, certain versions of browsers occasionally "expire" their ability to perform sensitive transactions such as Internet banking or bill pay. In order to maintain its high degree of customer security, Wells Fargo does not allow access to accounts online using these browsers. To continue to access Wells Fargo accounts online, some customers will need to upgrade to a newer, supported version of their preferred browser.
To provide our customers the most effective and secure online access to their accounts, we are continually upgrading our online services. As we add new features and enhancements to our service, there are certain browser versions, operating systems, and/or Internet devices including WebTV, which cannot support these changes. We recommend that you use a browser and operating system that is listed on the above Supported browser chart.
When acknowledging a supported browser, they state:
Your browser meets Wells Fargo's strict security standards, which employ some of the strongest encryption available over the Internet.
(It's nice that their standards employ strong encryption. I had thought that was something a browser did.)
So their issue seems to be primarily with encryption, and not how well the browser handles style sheets.
PS: I, too, am LMAO about the MSIE security breach comment, earlier. Given a 3 month minimum patch development time when they DO discover an exploit, you better get all your banking done at one time, because it may be awhile before it's safe to go back in the water! :)
Come to think of it, isn't the recommended "fix" for most of the recent MSIE exploits to "use a different browser"? I hope Wells Fargo pays attention, and kicks IE users when this type of exploit is discovered and that recommendation is made. After all, it's not a suspected security hole ... it's verified.
I've just found this thread:
I see now what's going on. I don't believe it's a bug, it looks like Opera
has been specially programmed to send a Mozilla 4.78 ID just to Wells
Fargo sites, and only on the first request. I reckon that's why people
have been able to use Opera at Wells Fargo up to now.
I'd be guessing, but perhaps the timeline is like this:
1. Wells Fargo implement a stupid browser sniffing function that excludes
2. Wells Fargo refuse to implement a correct browser sniffer, or better
still, a capability-based detector.
3. Opera Software, in desperation to keep customers happy, implement a
special-case browser ID as Mozilla 4.78, just for Wells Fargo.
4. Wells Fargo site now works, Opera customers happy.
5. Wells Fargo changes their site, implement new stupid browser sniffer.
6. Wells Fargo contacted by Opera customers, investigate, find Opera IDing
as Mozilla 4.78. Bitch and moan that Opera is playing silly buggers.
Refuse to do anything.
<added>In fact I'm partly wrong: Opera is still blocked, see later message!</added>
So who's to blame? Wells Fargo certainly for some poor browser-sniffing and a narrow-minded approach to browser compatibility, but also Opera Software must take responsibility for the ad-hoc "patch" which is now causing so much trouble.
[edited by: encyclo at 1:58 am (utc) on Feb. 3, 2005]
And what an amazing example of open source-ish programming at work. (Opera's not under the GPL, but they have the attitude.) Some shmoe complains, they not only incorporate a "fix", but it's so user-specific as to be completely ignorable by any other browser manufacturer.
[edited by: StupidScript at 1:57 am (utc) on Feb. 3, 2005]
So, a follow-on question: does the
tags not work in Opera (I'm pretty sure it does), and if used, does it correctly disable the wand feature, thus fixing the problem WF has with the browser?
I am still in LMAO mode, I have a beer this time so the damage is less annoying.
I still think Wells Fargo is a joke.. and this recent browser sniffer confusion..... man o man.. the world with computers should have made things better, yet I seem to find myself drinking more and more and my parents calling me more and more for both reasons...
1) They cant figure the computers out ever (They call me)
2) They are worried I am drinking a bit more than ususal
Seems 1 and 2 are an endless circle due to issues just like this Well Fargo thing.
But then again I am 1/2 Irish, hehehe.
Cheers to the ladies!