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Personal account reps?

     
2:37 pm on Dec 7, 2005 (gmt 0)

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Well, this was a nice touch. I got a call from someone at YPN who just told me she'd be my account representative.

I never got that kind of service at Google. In fact, I never even got a reply to my email sometimes with Google and Yahoo takes the time to pick up a phone.

I am really getting more and more impressed with their customer service.

5:47 pm on Dec 7, 2005 (gmt 0)

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they are great... only thing missing are some of the premium options G offers then I am ready to do YPN exclusively
6:03 pm on Dec 7, 2005 (gmt 0)

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I'm sold on YPN. I hear other publishers complaining about irrelevant ads, however, ours are right on. I like the entire framework, the customer service, the ads, the payout, the whole enchilada man. I am sooooo diggin YPN. I called them twice so far and had a human answer the phone...

I dropped G as of 3 days ago.

7:16 pm on Dec 7, 2005 (gmt 0)

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yeah, back in october i got a call from a YPN manager, yesterday i received another one who mentions they'll be my direct account manager. i can asssume this is sort of like premium publisher.
4:31 am on Dec 8, 2005 (gmt 0)

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Yeah, my thoughts exactly. I'm wondering what the earnings/page views threshhold is to receive a call like this?
5:40 am on Dec 8, 2005 (gmt 0)

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Are we allowed to post vague stats here?
1:57 am on Dec 9, 2005 (gmt 0)

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I got a message left to call them back, not sure if I want to. Can anyone tell me exactly what questions were asked?
2:32 am on Dec 9, 2005 (gmt 0)

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don't call them then.
what if they felt the same way about sending you checks?
3:29 am on Dec 9, 2005 (gmt 0)

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"how are you?"
"how is the weather there?"
"how do you like Yahoo?"
"is there anything we can help you with?"

I'm still shaking from their intimidation methods.

4:33 am on Dec 9, 2005 (gmt 0)

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I guess I don't rate anything like a call. In fact I don't even rate an answer to my questions. I joined yesterday and wrote to support with a question and all I got was in insulting form letter.

Maybe the good support is only for people with bigger time sites. I only get about 2,000 visitors a day so maybe I only rate a form letter.

Anyway I just wrote back and asked them to read my question and answer it. If I don't get a helpful letter from a real person it's goodbye Yahoo.

I'm really happy with my AdSense earnings but wanted to be less dependent on one source of income. But if I am too small time for Yahoo I'll stick with AdSense.

5:04 am on Dec 9, 2005 (gmt 0)

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Just give them a call, they provide with a support number to speak to an actual person....
5:34 am on Dec 9, 2005 (gmt 0)

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>>I never got that kind of service at Google. In fact, I never even got a reply to my email sometimes with Google and Yahoo takes the time to pick up a phone.

That's surprising, I get email replies back from Adsense Support within 1 business day, and usually from the same person - and I'm a big PITA with a fairly small account.

4:09 pm on Dec 9, 2005 (gmt 0)

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Marcia,

I followed up with Adsense and they answered me (more than a month late) with a "no".

Annej, I got a couple of call from yahoo before I even put my ads on my site, so I don't think page views has anything to do with it. Emails do seem to take a while with yahoo, but at least they are reachable by phone.

Also, 2,000 pages a day is nothing to scoff at.

11:43 pm on Dec 9, 2005 (gmt 0)

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Well I phoned them and she wouldn't say if they had ads for my topic but said I'd get some idea if I searched for my topic on Yahoo. Sure enough they have plenty.

She also said it takes time for them to target things as they are in beta. But she did take my account number and mircle of miricles a little later I looked at my test pages and my pages are now targeted prefectly to my topic. :) Guess it was worth making that phone call.