Can't see charts, etc. w new XP SP2 computer

Can anyone tell me what to do?

[Tropical Island]

We recently bought a new XP Pro SP2 computer and for the life of me I can't figure out this problem.

The two best examples are that I no longer can see the bar charts in my WebTrends reports - just the empty image box. Also the running clock and animate feature at the NOAA weather maps page don't work. It must have something to do with JAVA? How do I get them working again?

[encyclo]

You need to install the Java runtime environment.Try this:

[java.com...]

[Tropical Island]

Tried that - wouldn't auto load on SP2. Said something about trying a manual download. Do you know if this has any negative effects on SP2.

We have all the latest & best hardware and 1 GB of ram - issue seems to be SP2.

Thanks

Here's the error message:

Windows Automated Downloads

We encountered an issue while trying to automatically install Java™ software onto your machine. As a result, Java software was not installed properly.

You may not have the right system requirements to support Java software (see the box below). Most other issues can be resolved. Please consult the Help or FAQ sections for assistance.

If the Java software has not begun downloading automatically, you may want to perform a manual download.

System Requirements

Windows 98 (1st and 2nd Editions)
Windows ME
Windows NT 4.0 (SP6a)
Windows 2000 (SP3+)
Windows XP Home
Windows XP Professional (SP1+)
Windows Server 2003 Editions
Windows 2000 Server

[encyclo]

Just click on the manual download option and then install the downloaded file.

I know of no compatibility problems between Java and SP2 - but the increased security setting of SP2 may be what is blocking the automatic installation.

[Tropical Island]

Encyclo, thanks a ton for your help.

What was happening was that the active x part was being blocked by SP2.

A bar popped up under my Google search bar and I didn't see it. All I had to do was click it and the JVM was downloaded.

Just a word of advice to anyone else. It may not be a bad idea to temporarily pause your antivirus while installing. We use Norton 2004 and it took more than 20 minutes to install while Norton inspected it all.