Whats this? Tray application...needs to shut down

[kapow]

Does anyone know what this is, how to fix it?

On startup (Dell laptop with XP SP2) I get a message like this: 'Tray application encountered a problem and needs to shut down'. The message has a Norton / Symantec icon.

[bill]

Do your event logs give you any more information about the error? Do you have all the latest updates for XP and Norton?

[kapow]

Do your event logs give you any more information about the error?

Erm... sorry, what are event logs?

Do you have all the latest updates for XP and Norton?

Yes.

[bill]

In your Administrative Tools there is a Microsoft Management Console (MMC) called the Event Viewer. You can see the Application logs there and get a more detailed description of the error. Sometimes if it's a common error there will be links to fixes. If not, then you might be able to use some of the error text provided to search for a fix.