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As a last resort, you could back-up all your messages, and reinstall it, (make sure you have the reg# etc)
I often want to file an incoming letter before replying and move it from INBOX. Later, if I find that letter and reply, the reply may not be sent and the sent letter may appear in a file other than "sent".
So, I end up copying letters I want to reply to over to IN or DRAFT before replying in order that thay are sent and appear in the SENT file. I mean really....
It's in Microbesoft's knowledgebase: something to do with multiple mail accounts - no fix there. Perhaps someone else has found us a work around?