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Troublesome member, what can you do?

Banned IP, it just changes...what now? (UK)

5:50 pm on Oct 18, 2005 (gmt 0)

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joined:Mar 3, 2004
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We banned a member of our site, in no uncertain terms. However he keeps coming back and creating new accounts. We've tried banning his IP, but it just changes via his Broadband provider.

Is there no UK authority who we can report this activity to? If we were a bricks and mortar business and someone was causing this sort of problem we could get a restraining order or something surely. It doesn't seem fair that because it's on the web people can do what they like.

I wanted to report him to his ISP, but they make it next to impossible to do that.

Any suggestions gratefully received!

5:55 pm on Oct 18, 2005 (gmt 0)

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WebmasterWorld Administrator mack is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:June 15, 2001
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I think it all depends on what the member is doing. If you can prove his/her actions to be illegal then you may be able to take some sort of action. Although I have to be honest and say I am not entirely sure what action is available.

If you are etermined then aseekign advice from a lawyer would be a wise move.


9:52 pm on Oct 18, 2005 (gmt 0)

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I've found that requiring admin approval for new accounts temporarily can help remove the immediate satisfaction for him, and may make him go away.

In fact, it's worked so well that I require admin approval permanently. When i get a request, I look for area, email address, ip, etc. to try to determine whether it's a competitor of ours looking to spam our forum, or a legit person.

12:50 pm on Oct 30, 2005 (gmt 0)

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try cookie banning. The board detects the user's been banned (because it put a cookie saying so on his pc at the time of banning) and loads up a blank page for him only, leaving him thinking he's won

sure, this only works until he cleans out his cookies, but its usually not something they expect so that wouldn't immediately occur to them

1:07 pm on Oct 30, 2005 (gmt 0)

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As Neo541 suggested, have admin approval phase in registration for some time atleast for 2 weeks to avoid such thing.

Also you can ban the whole C Class IP (which might cause some problem to some other members).

If you can tell me what is he trying to do then I can suggest some spam filters. I have started banning some people on the basis of the their promotional styles(particularly when they posts URLs).