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Hotmail listing my site emails as Junk

This issue should concern every webmaster that sends periodic emails

     
10:28 pm on Feb 28, 2005 (gmt 0)

10+ Year Member



Hi,
I send monthly email newsletter to one of my communities. The email user base has 1000 subscribers.

The email content is not spammy at all. No buy now, sale, discount, act now, etc....

I broadcast the emails with a bulk email software. I have used several in the past.

I sent the emails using my own SMTP and also direct send. On both ocasions, the email was sent straight to the junk mail at hotmail.com.

On yahoo and gmail, the email went to the inbox. Only hotmail was treating it was junk.

I wonder, what could be triggering the spam filter at hotmail? Is hotmail treataing ALL bulk emailers are junk?

Thanks for your help.

1:36 pm on Mar 1, 2005 (gmt 0)

WebmasterWorld Administrator rogerd is a WebmasterWorld Top Contributor of All Time 10+ Year Member



I'd recommend contacting Hotmail. Today, lots of valid mail trips filters - ecommerce order confirmations & invoices, forum post notifications, forum registration confirmations, legitimate newsletters, etc.

It's possible that a few of your members flagged a past mailing as "junk". It's easy to do by mistake, and some people are just lazy. They'll block an email rather than clicking on the "unsubscribe" link.

I haven't seen a statistic for a few months, but a while ago a study showed that only 90% of legitimate email reached the intended recipient's inbox. This is the most insidious effect of spam - the time spent deleting is a pain, but the corruption of email as a reliable way to send important information is a true crisis.

 

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