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Forum Moderators: rogerd
#7 As moderators, you represent this website.
Please keep your conduct professional and courteous. If you do not have a thick skin...then moderating is not for you. I should never have to get an email/sticky-mail because of a rude remark or post or edit from a moderator. One warning is all that will be given. You may disagree with a post, but if it does not break our TOS, please keep your opinion to yourself.
Well...I just gave out a warning and since I noted that many people had viewed his post I snipped it and said "<please see the Moderators forum>". Now, since he moderates more than one forum, I removed his moderating ability from this one forum. We'll have a little chat in the private area, but I intend to leave the <snipped-please see the Moderators forum> visible, including the totally reasonable response from a flabbergasted member. I feel this transparency is crucial to credibility.
If a moderator goes over the deep end, then a visible slap on the wrists is definitely in order. Everyone has a bad day, so you might be able to let it go at that.
Your response seems balanced. Some forums might move the whole exchange out of view to avoid any hint of public nasty behavior.
This is a good reason to limit mod powers - you don't want someone going bonkers who has supermod or admin rights for your whole forum.
One thing I've seen happen is relatively well-balanced mods being goaded into losing their temper by a particular member. Sometimes, you'll have a member who knows what buttons to push to produce that kind of reaction. Afterwards, the mod may well apologize to you and admit he had a momentary lapse.
I think you did exactly right! And that's not only from the POV of a forum-master, but the POV of a member and frequent poster on a great number and variety of forums as well.