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The Gmail spam filters seem to have changed recently. Just yesterday I had 15 false positives. That's a lot more than I've ever had before, and it really takes Gmail off my list as a usable service. Has anybody else noticed this?
The one issue I don't like about GMail, is that even if I create specific filters for these mails, they still end up in the spam filter. I'd like a way to say, 'this is never spam'.
It's in the range of 2 to 3 for every 50 SPAM e-mails.
That seems to be a high number when many of these e-mails are from individuals writing for reservations.
The other biggy is that all our PayPal payment notices are ending up in SPAM. With all the phishing mail for PayPal I can understand why this is happening although it doesn't make it any better.
As we carefully check all SPAM anyway it's just a little bump in the road from an otherwise great service. We haven't had a virus e-mail since we started.
I like the Gmail interface, and the speed of the system, but if spam filtering actually forces me to read through all the messages to dig out false positives then that negates the value of the system for me as a whole. I don't want to waste time with spam, and I know that I can filter my spam out better than Google can. For me, I'd have to say that this issue is Gmail's Achilles heel.
I guess that all these people crowing about Gmail's spam filtering capabilities haven't had any experience with decent filters up until now. I've been using a system that gives me zero false positives, so I never deal with spam any more...other than deleting it off my system every so often. Gmail's spam filtering for me is a step backward.
This was discussed in another thread about problems with AOL mail a few days ago.
The newsletter situation I can understand. What I can't understand is normal mail from Joe Blow asking about reservations that ends up in SPAM. This is not the case of someone else hitting a SPAM button on them.
As this whole system is still in Beta I can only hope that over time it will improve. Overall it's still a win for us.
I'd rather have spam in my inbox than mail in my spam.
However, this morning I check my inbox and it's full of 237 spam emails. Waaaah. Looks like they turned off the filter. :(