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Getting unprofessional dishonest designers aftershocks

How do you approach it?

         

henry0

11:44 am on May 29, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I know.. the topic is not a new one
However what will you say to a potential client
That welcome you with “ I hired a web designer to do...what ever...
paid a hefty down payment.. the designer vanished in thin air and the site was never built”
I heard the song twice in the past 10 days

We both agreed that it is almost impossible to get a reliable meaningful sort of web certification
But will it be possible to rely at least on a form of self-obeyed honor board mingled with a zest of Better Bureau Business (BBB for those in the US)

Regards
Henry

hannamyluv

2:36 am on May 30, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



I think the problem won't be resolved until people learn to treat web design the same way they treat any business venture. CONTRACTS!

Most companies wouldn't touch anything without a contract of some sort, but for some reason, they feel putting down a large amount of money on web design not to be within those boundries.

In the past month, I too have had 2 people approach me with "A friend of mine who owns a compay hired a web designer and things didn't go so well" No contracts, not even an agreement on what would be performed. Both companies got burned badly by incompetent designers.

A BBB for the web won't do it. Too many freelancers out there and the craft is too new to rely on educational level to guide you. Companies need to realize that website are no different than any other form of advertising. You need to have in writing what you expected and when it is not delivered, you have legal recourse. And just because someone says they can build a site, doesn't mean they can build a good site.

henry0

10:44 am on May 30, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Hannamyluv
you are right on the contract topic
this what I do:
[webmasterworld.com...]

ControlEngineer

11:47 pm on May 31, 2004 (gmt 0)

10+ Year Member



paid a hefty down payment...

You mean that clients will pay a hefty downpayment to a contractor with whom they do not have experience.

My consulting doesn't have anything to do with web work (its in a field of engineering, you can probably guess what field). On every project so far I provide a quote (sometime a flat price for the work, more often an hourly rate or some combination), they provide a purchase order and sometimes an additional contract with terms and conditions (the quote, P.O., and acceptance of P.O. together form a contract). After I do some work I invoice and get paid. If I don't trust the client's financial situation I may expect my first invoice to be after a small amount of work (perhaps initial planning meetings) so I can get some money close to up front. In some cases I ask for the travel (first trip) to be paid by them.

They aren't risking there money on me, I am taking only a small risk on them.

I don't think I have seen a business pay up front to a supplier or contractor unless it is one that they have considerable experience with.

what will you say to a potential client...

I would be very tempted to say "suuuuckeeer" but that is not good salesmanship, so I bite my tongue.

henry0

12:46 pm on Jun 1, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



well, YES about the down payment
many have paid quite a large amount WITHOUT contract PO etc... (The two I have recently spoken with have paid 40% of the total estimate)
Too bad that one cannot any longer rely on good business manners.

regards
Henry

hannamyluv

2:38 pm on Jun 1, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



To bad that one cannot any longer rely on good business manners.

I don't think one ever could. That's why contracts exist. ;)