Forum Moderators: phranque
What is the best way to handle this situation. Is this intentional by the company or could it be a virus that they have on their system?
A lot will depend on how you host has things set up and the access they give you to email settings.
I would call them and see about setting up a "catch-all" email address that sends everything not addressed to a valid email account (designated by you) to dev-nul. Or, see what other suggestion that may have for your type of account.
The above just insures that, in fact, your domain isn't helping a spammer actually send out their stuff via your domain. Let them pay for their own servers to do that, or at least exploit someone else...
I don't know if this has already been discussed because I have just skimmed through the postings on this page.
For those of you who are having spamming problems from emails that you did not send and are getting complaints about, I have a question for you all.
Is your site hosted on a shared ip or a dedicated static ip address?
There are many things that can go wrong with a shared ip address and on top of that list is spammers.
If you switch to your own dedicated static ip address all of these problems should easily go away.
If you are on your own dedicated static ip address already and you are still having this spam problem the problem is much more difficult to resolve.