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Thinking to worst was over, I went through a week without any troubles. In my third week I started to have e-mail troubles, and the odd bit of IP outage. When pressed as to why, they came up with flimsy answers that made little sense.
Yesterday my site went down completely, and all my attempts to contact the host did nothing. My e-mail had been down 75% of the time for a week, and my site was locked out from usage. I got upset, and changed to another web host.
My question is does anyone know what legal obligations a web host is under to provide services? I know in the regular world a business that fails to provide a service promised is liable by law, but I'm not sure if server outages count in the webmaster world. I have checked their operating agreement and it states they will not be help responsible for server outages, but could I hold them responsible for continued lack of correction of those outages? All I want is a refund on my set-up and the 3 weeks I was with the company, but I'm not sure if I have a legal leg to stand on. Does anyone have any ideas?
Saving that, does anyone have a couple black ski masks, a shot gun, some pepper spray, and some real apathy towards idiot web hosting companies?
I had a similar situation and lernt a real good lesson about Visa/Mastercard and what they will and won't do.
1. You need a contract in writing to be safe. Bulletproof safe.
2. You need to get credit vouchers from the web host to back up what they say they are going to credit you for.
3. Seems email isnt a rock solid form of communication yet, so faxed agreements are in order if you've got something valuable on the line.
Try a host that is highly recommended by your peers.