Forum Moderators: open
They interfere with internet technology - by the time they get their act together ... they've lost the plot.
Please BT - leave it alone!
In a few more years, telephony will be the internet. Voice-over-IP will take off, and the whole game will change. I used to design control processors for multi-million-dollar voice telephony systems, and that market is collapsing (which is why I'm here, actually).
I guess I'm out of the loop... What specifically is BT doing wrong vis-a-vis the internet?
Jim
can you elucidate what the problem is.
I take it you are either joking or work for BT:)
This thread is young and it is the weekend, we'll see some true BT horror stories within the next few days.
I'm pleased BT hasn't fouled on you yet.
I accept internet is telephony is internet by virtue of the wireless and cable.
BT do provide good solid reliable phone lines and systems ... it should stay there and leave internet service to ISP that don't dabble in phone lines and systems.
BT, like most major telco's is not a "telephony" business and never has been. 'Telephony' (sometimes referred to in te telco industry as 'POTS' for Plain Old Telephony Service) is a really low margin commodity item for most telcos. What they really like to sell is the higher value services, and the value add services. For example:
All good corporate mission statements try to capture the essence of what the company provides, not the technology. So a telco might say "We allow our customers to communicate and transfer information". If their mission was "We provide telex services", they'd all be out of business years ago.
but i was one of the original BT broadband subscribers when they rolled it out and the service was excellent.
just thought i'd add some balance
Before you make your decision as to whether this post is worthy or not, why not treat it as if it is a forum and allow others post their opinion too?
If I can repeat a previous post; -
This thread is young and it is the weekend, we'll see some true BT horror stories within the next few days.I'm pleased BT hasn't fouled on you yet.
It may have some milage:)
Yes I too am a customer of BT and the support was appalling today.
MARKET BROADBAND! If only! BT will never roll broadband out to where I am they just do not give a £$%$£ about those of us in the countryside.I lost connection for a week recently yes a week; none of the engineers could find the problem, from what I could understand they have laid off all the experienced engineers.
This is not a company I want to support either.
Every time I see that sloooow loading btopenworld home page I cannot delete it fast enough.
The only gripe I would have is that they tend to abuse their quasi monopoly power on Broadband (outside of cable)..
..and I do not like their "support", but who offers decent support for anything these days?
BT are dabbling in the internet - Where have you been the last 20+ years?
I don't get you at all what actually is the point that you are trying to make?
bad day too announce this today.
I have been a customer of BTopenworld since March 2002 and never had any problems.Today we lose total contact for 4 hours, and the support offered was TERRIBLE. I had heard all the rumours in the past, but experiecing it 1st hand made me realise that this is NOT the sort of company I want to support.
I shall be taking my £££s elsewhere...
Shak
I am not an exponent of BT, but they are (probably) no worse then any other ISP.
The only gripe I would have is that they tend to abuse their quasi monopoly power on Broadband (outside of cable)..
..and I do not like their "support", but who offers decent support for anything these days?
Any business the size of BT will inevitably have problems; it stands to reason that the more humans involved, the more problems unfortunately.
NTL, another major player on these shores are nicknamed NTHell.
It makes sense IMO that BT are involved; they have the infrastructure afterall.
My major bugbear is the speed, or lackof, with which they're rolling out broadband - Two communities local to me have had to canvass 400 signatures each before BT would agree to enable their local exchanges. This proviso is now holding back employment opportunities in rural areas...it becomes a chicken and egg scenario.
hamster, I know where you are coming from, I really avoid BT at all costs.
BT could be a major favourite in the internet industry if they focus upon completing the circle, no gaps because a certain area may not be as profitable as the next.
Either offer a service, or don't ... stop dabbling.
They have the kit, the dosh and the clout... what do they do? release untrained 'advisors' to poorly fix problems where they failed in the first place.
Accepted that good Customer Service anywhere is rare but for a firm that pioneered telephony you'd think they could tap their own resources.
So you offered up this thread to see if anyone has a problem with BT?
Can't you be more specific?
Unless you have a specific problem, not just that you think they shouldn't *dabble* then share it.
These types of threads are a waste of bandwidth IMO
Dazz
So you offered up this thread to see if anyone has a problem with BT?
Where did that idea come from?
I don't need to do a poll of BT victims.
I don't know one ISP/Host/SEO/SEM/Software/Hardware company that does not have problems in one way or the other.
But i can tell you this right now, that my first experience of BT via the internet, was on a BBS in 1985, in which i used a snail paced modem over a BT telephone line, hence BT modulation, Hence BT backbone/trunk/routers, etc.
I would'nt exactly call BT interfering with Internet technology, who do you think's hardware has been allowing the MOD to network for the last 30+ years or so. BT and the thousands of companies that is involved with on the hardware side of things, has been a pioneer in internet based technologies, since it expanded away from the original 4 universites in the USA.
BT could be a major favourite in the internet industry if they focus upon completing the circle, no gaps because a certain area may not be as profitable as the next.Either offer a service, or don't ... stop dabbling.
They have the kit, the dosh and the clout... what do they do? release untrained 'advisors' to poorly fix problems where they failed in the first place.
Accepted that good Customer Service anywhere is rare but for a firm that pioneered telephony you'd think they could tap their own resources.
