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You Keep Using That Word

     
7:15 pm on Jul 20, 2019 (gmt 0)

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WebmasterWorld Senior Member lucy24 is a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month

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This morning I got an email from the utility company. Lightly paraphrased, it said: “We’ve noticed that you use your bank account to pay your bill. Wouldn’t you rather pay with a credit or debit card so we can stick you with a monthly ‘convenience fee’?”

Um...

Let me think about that...

Gosh, it’s so hard to decide...
8:47 pm on July 20, 2019 (gmt 0)

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Points for honesty? OK, it was paraphrased, but the mention of fees sounds like it was noticeable at least?
11:44 pm on July 20, 2019 (gmt 0)

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it was noticeable at least?
Oh yes indeed, in fact about half of the email was concerned with explaining why they can/should/must charge a “convenience fee”. That’s on top of the added convenience of having to remember to update the information every 2-3 years when the credit card rolls over. (In the same day’s mail, I got a registrar notification about a failed auto-renew because, you guessed it, I’d forgotten to update my credit card info.)
2:40 am on July 21, 2019 (gmt 0)

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I get those too but it gets better....

Way back when I had to submit an email address to my bank so they could send me the monthly updates. I stupidly entered my gmail address which told Google all about my bank practices. A few years ago I removed my gmail address and almost immediately my bank wanted me to prove the new email address was mine by linking a recovery email address from a source THEY trust, which was gmail or a top level domain with non-private registration in my name.

I still cannot stop them from emailing me a monthly "update" alert. They cannot comprehend why I do not want them emailing me at all, for any reason, even though I've explained that if someone access my email address they would see which bank I use because of those....

Just think what would happen if I added the mobile phone number they've been PLEADING for too.
1:44 pm on July 21, 2019 (gmt 0)

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Just think what would happen if I added the mobile phone number they've been PLEADING for too.
They would sell it, make some money, and you would get robocalls.
 

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