Not sure best place to post ... admins please move if required.
British Telecom, the major broadband supplier in the UK went down today, Tuesday 2nd Feb, the day after they released massive increase in profits.
So what you may say.. but all our office broadband lines were down, plus access to our web servers were down and we had to reboot the servers for some reason.
Started about 14:30 for over 4 hours, and I am told over 12 million were affected. Fail safe fall back plans - um no.
Telphone faults line, sorry we are experiencing technical errors, can't answer the phones. Broadband help desk - get cut off then some girl in India saying it "affects whole of UK"
Media coverage minimal, not a suprise, yet hundreds of small companies not able to process orders or take payments.
Cost to us , hours of work and loss of sales, chances of compensation zero. Yet , to be slightly political, the UK Goverment gave British Telecom millions to upgrade and are basing their whole strategy, from tax returns to health, on the internet, often with no snail mail option.
Which of course raises interesting questions.. if the whole internet went down, what would be the social and economic consequences.
