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In her civil suit seeking $50,000 in damages, Ms Iannelli said the BoA contractor [a Bailiff in the UK] had invaded her home north of Pittsburgh while she was away, stopped utility services, cut water pipes and electrical wiring, damaged flooring and finishings, poured antifreeze into sinks and toilets and stolen her parrot...
She said that when she rang BoA to protest, its representatives first denied knowing where the parrot was, and later told her she could go to the offices of the contractor, about 80 miles away, to retrieve the bird herself. Bank officials also allegedly told her they were "tired" of hearing from her, hung up, and advised her to seek help from the police.