Welcome to WebmasterWorld Guest from 126.96.36.199
We own a website that is fast-growing and full of solid content. We also have a deep forum community with plenty of bells and whistles.
At one point, someone uploaded a software shareware and later we find out that it is considered bad adware by a particular commercial internet security company. We immediately remove it and contact the company. It's been 3 weeks now and after many emails, we're being ignored.
So our site not only throws up a big warning to anyone going to our site through the security company...that website also has huge red flag warnings under all the Yahoo search results.
This is bad and no doubt is hurting our business.
We're a small, honest company and I feel that being ignored means we're stuck and quite frankly, I'm tired of waiting.
Anyone have any suggestions?
[edited by: lawman at 7:15 pm (utc) on July 21, 2008]
The company will likely demonstrate that they are making all reasonable efforts to de-list recently-cleaned-up sites, in addition to reviewing the tens or hundreds of thousands of still-compromised sites which demand that they be cleared (either because the Webmaster doesn't know that the site is still compromised, or because the 'evil' Webmasters are simply testing different exploits to see if the company will unknowingly clear any of them).
Since it probably takes more than an automatic review to clear a previously-flagged site, they will show that three weeks is far too short of a time to review all the review requests they get in that time period. They will show that their responsibility is to their customers, and not to the owners of Web sites which have been compromised because they have been hacked or because they allow ad-ware and or malware to be uploaded without vetting that content.
A complete and professional security audit of your hosting and upload policies may be in order.
[edited by: lawman at 7:21 pm (utc) on July 21, 2008]