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or do you mean:
2. the email does not go out from the Outbox?
Is yr mail stored on the server or is it downloaded to a personal folder?
[edited by: Monkey at 8:26 pm (utc) on Jan. 28, 2008]
If you're going to uninstall Office you might want to consider cleaning out the Registry and anything in your Windows profile. I know Office leaves a lot of stuff behind even after it's supposedly uninstalled.
Good luck. I hate trying to diagnose these kinds of problems. :)
Found windows installer cleanup and it cautions that using it might require reinstalling all applications that used the installer technology originally. I'm a little concerned about that. Have you used it and what are the risks?
I routinely delete and back up my inbox and sent mail so I don't have a large quantity in them. I do have fairly large PSTs, also backed up. Could the large PSTs be a contributing factor?
Someone had previously mentioned cleaning up the registry. I'm not afraid to do that. I used McAfee to clean up orphaned registry items. Should I uninstalled Office again, edit the registry to delete any items labeled office,outlook, word, etc. and then reinstall. I'm capable of doing these things myself but not being an expert, I don't understand all of the implications. I do know that if I damage the registry, it could cause big issues.
Also cleaned my registry using a tool called RegCure.
Thanks for all the replies. I'd call Microsoft if I was assured of a solution but I understand it will cost me $49 and there's no guarantees.
I turned off Word and am now able to send emails but developed another problem, I can't receive emails. When I click send/receive comes back opertaion failed with no error message. There's obviously something getting corrupted. I unistalled, cleaned the registry with RegCure and then reinstalled from the original disk so I don't get it. I'm going to try turning on logging.
I appreciate everyone's replies. I may have to try Microsoft
1. Check the service hasn't somehow changed Tools ¦ Email Accounts
2. Check the PST file is okay by downloading to a new PST file. See Tools ¦ Email Accounts
3. Check to see if Outlook Express has similar probs
4. Check if IE is okay (there is integration between the 2 apps)
Here's a possible solution from MS that might fix the problem. I won't be able to try it for at least a few hours, and possibly not for a few days, but I wanted to post this for Banjo right away.
Here's the link: [support.microsoft.com...]
Hope it works for us both!
I have the exact same problem with Outlook 2002. I too use Verizon.net. The problem has started about a month ago. I tried all the stuff you tried. Nothing helps. I almost think i'll have to re-format my hard drive and start over!
I have the same or nearly the same problem with Outlook XP 2002. Outlook appears to hang when sending a message, though if I wait for a LONG TIME (10 min?), it will sometimes put the message in the Outbox. If there are incoming messages, it appears to hang, too. If there are no incoming or outgoing messages, and I click on Send/Receive, it's relatively normal.
The problem started back in March 2008, then went away, then came back about 2 weeks ago (Sept. 2008). My ISP is AT&T Yahoo.
[edited by: TigerBri at 12:54 am (utc) on Oct. 4, 2008]