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Voip - Beware of This Trick

   
9:51 pm on Jan 4, 2008 (gmt 0)

10+ Year Member



After reading some pretty positive reviews for <snip>, I decided to give them a try for our VOIP solution for our online business.

I plopped down $200 for a rush set up and was up and running in a week. The problem is our ping time to their servers is very high and calls were dropping right and left.

I called to cancel and they said I would have to continue paying them for 30 DAYS. I called to request that they not, and they emailed me the terms I clicked approve to.

Beware of this little trick.

[edited by: lawman at 12:52 pm (utc) on Jan. 5, 2008]

10:42 pm on Jan 4, 2008 (gmt 0)

WebmasterWorld Administrator lifeinasia is a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



Beware of this little trick.

Which trick? Neglecting to read (and understand) the ToS before agreeing to them?

With all the problems with VoIP, I would never try out a service that didn't have at least a 30-day guarantee. Then again, we had great service with one company until about 4 months after we started.

6:46 am on Jan 5, 2008 (gmt 0)

10+ Year Member



Yea, we were down over 8 hrs with another VOIP company and in a frantic I called them. They clearly took advantage of us. I asked my rep, if it didn't work could I cancel and he said yes. It was anything for the sale basically.

Now I have a legitimate gripe about QOS with <snip>. Why wouldn't they work with us? We never even used the service more then a dozen calls. Luckily I kept my Vonage phone and it actually works better then <snip>. We are using Vonage's 800 # on our site as a stop gap until Time Warner Cable comes out on the 15th.

[edited by: lawman at 12:53 pm (utc) on Jan. 5, 2008]