Forum Moderators: buckworks
I was just curious about the following questions below.
When you authorize only a transaction does the customer see that money set aside on their internet credit card account? Or do they see the money set aside when their mail credit card bill arrives?
How about when a customer uses a debit card do they see that money pulled out of their checking account when I authorize only a transaction?
Thank you,
olimits7
IMO, a plain authorization should either be made explicitly clear of exactly what it is on the statement, or not show at all.
The number of customers I get asking why they were "charged" when I only authorized is just not funny.
The worst are those whose transactions get "denied" and repeatedly try again, eventually going over their limit - then they check their online statments or call their bank and immediately demand to know why they have been "charged" several times.
The whole process is a bit of a mess, to be honest. Yes, I know it's to limit fraud and all that, but it's still a pain when it happens.
The majority only will say you have XXX amount of credit and XX amount of money available to you. This way, it prevents consumers from calling the merchant because they see the merchant has a hold on certain money.
Usually the pre-authorization only lasts a few days - again, depends on the issuing bank
-Corey
