Welcome to WebmasterWorld Guest from 3.81.29.226

Forum Moderators: buckworks

Switch and Bait - DVD on Auction sites

     
7:30 pm on Nov 6, 2019 (gmt 0)

Senior Member

WebmasterWorld Senior Member essex_boy is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:May 19, 2003
posts:3217
votes: 18


How do you deal with this, I've sold a box set via an auction site all DVDs worked fine, no scratches or damage. Then I get a email saying that one doenst work and the others are badly scratched - I've watched this and used this particular box set and I know that there isn't a problem with it.

Buyer has 300+ positives and no neg feedback, just have a nagging feeling that this a set up.

I reckon theres nothing I can do about it, just ban him in future, refund and allow him to keep the DVD, just sucks.

Any one else dealt with this or something similar ?
9:26 pm on Nov 6, 2019 (gmt 0)

Senior Member from US 

WebmasterWorld Senior Member tangor is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Nov 29, 2005
posts:10563
votes: 1123


Sadly, this is a common tale in ecommerce ... difficult to fight.

With an auction, however, you might have more leverage in requiring the "buyer" to return the product to obtain the refund. Good luck!
9:29 pm on Nov 6, 2019 (gmt 0)

Senior Member from GB 

WebmasterWorld Senior Member brotherhood_of_lan is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Jan 30, 2002
posts:5046
votes: 60


Pay him to ship them back (just out of principle as a last resort)
8:23 am on Nov 7, 2019 (gmt 0)

Administrator from GB 

WebmasterWorld Administrator engine is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:May 9, 2000
posts:26456
votes: 1076


Yes, id agree, pay for return.
8:53 am on Nov 7, 2019 (gmt 0)

Senior Member from US 

WebmasterWorld Senior Member tangor is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Nov 29, 2005
posts:10563
votes: 1123


Most auctions are for "used" products, so the buyer would likely have been warned in that regard ... additionally when dealing with digital products the user's hardware needs to be compliant for the product ...

There's ways to deal with this, just how much time, energy, and possibly money is one willing to invest?
5:41 pm on Nov 8, 2019 (gmt 0)

Senior Member

WebmasterWorld Senior Member essex_boy is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:May 19, 2003
posts:3217
votes: 18


Thats the point, overall its 7.70, nothing IMO, its just sooooo annoying that someone has done this.
12:26 am on Nov 9, 2019 (gmt 0)

Senior Member from US 

WebmasterWorld Senior Member tangor is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Nov 29, 2005
posts:10563
votes: 1123


And that is why these leeches get away with this kind of thing. Chalk it up as a cost of doing business ... and have better disclaimers for any future auctions.

But it is a vexing and irritating method of doing business ... just don't let it eat you alive with angst and anger. Life is too short and there's always tomorrow!