Switch and Bait - DVD on Auction sites

[Essex_boy]

How do you deal with this, I've sold a box set via an auction site all DVDs worked fine, no scratches or damage. Then I get a email saying that one doenst work and the others are badly scratched - I've watched this and used this particular box set and I know that there isn't a problem with it.

Buyer has 300+ positives and no neg feedback, just have a nagging feeling that this a set up.

I reckon theres nothing I can do about it, just ban him in future, refund and allow him to keep the DVD, just sucks.

Any one else dealt with this or something similar ?

[tangor]

Sadly, this is a common tale in ecommerce ... difficult to fight.

With an auction, however, you might have more leverage in requiring the "buyer" to return the product to obtain the refund. Good luck!

[brotherhood of LAN]

Pay him to ship them back (just out of principle as a last resort)

[engine]

Yes, id agree, pay for return.

[tangor]

Most auctions are for "used" products, so the buyer would likely have been warned in that regard ... additionally when dealing with digital products the user's hardware needs to be compliant for the product ...

There's ways to deal with this, just how much time, energy, and possibly money is one willing to invest?

[Essex_boy]

Thats the point, overall its £7.70, nothing IMO, its just sooooo annoying that someone has done this.

[tangor]

And that is why these leeches get away with this kind of thing. Chalk it up as a cost of doing business ... and have better disclaimers for any future auctions.

But it is a vexing and irritating method of doing business ... just don't let it eat you alive with angst and anger. Life is too short and there's always tomorrow!