Welcome to WebmasterWorld Guest from 18.232.171.18

Forum Moderators: buckworks

What are doing for "Transactional emails"?

Sales receipt/invoice, shipping/tracking info, and feedback on purchase...

     
2:09 am on Jul 26, 2019 (gmt 0)

Junior Member from US 

10+ Year Member

joined:July 14, 2006
posts: 154
votes: 0


I have a couple dedicated servers for my ecommerce store. I just moved to a large host company.
My sales receipts are flagged as spam by the host's internal system, and they paused my email account and changed my passwords without permission as a precaution.
After calling tech support to resolve the issue, they thought I needed to use a third party email service. (for example mail chimp, send grid, and mail gun were mentioned; per rules do not recommend a specific brand please)
I may sell 600-1000 order per day, which is how I can afford dedicated servers. Is it common for ecommerce stores to use a 3rd party for sending transactional emails, or should I expect more from my host?
Each sale generates about 3 emails: a receipt, a tracking number once shipped, and a follow up email inviting a review (and an opportunity for me to correct a problem before it escalates to a review site).
2:29 am on July 26, 2019 (gmt 0)

Senior Member from US 

WebmasterWorld Senior Member tangor is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Nov 29, 2005
posts:10136
votes: 1010


Might want to change hosts. I say that since the one I have has no problem ... in fact bundles in mail software for just that exact purpose.
2:44 am on July 26, 2019 (gmt 0)

Junior Member from US 

10+ Year Member

joined:July 14, 2006
posts: 154
votes: 0


My programmer and I just spent a considerable amount of time migrating. :(
My host offers "premium business email" which it isn't.
1:55 pm on July 26, 2019 (gmt 0)

Senior Member

WebmasterWorld Senior Member Top Contributors Of The Month

joined:Nov 13, 2016
posts:1193
votes: 280


Might want to change hosts

This.

My host offers "premium business email" which it isn't.

Do you mean you rent a dedicated server, and a separate mail service at your host? Because, if you have a dedicated server, it's you who is doing everything yourself.
2:19 pm on July 26, 2019 (gmt 0)

Junior Member from US 

10+ Year Member

joined:July 14, 2006
posts: 154
votes: 0


I "rent" two dedicated servers. 1 web server, and 1 database server. I'm on a shared email server from the same company.
I'm at Liquid Web if that means anything, I thought they were supposed to be one of the better hosts.
2:24 pm on July 26, 2019 (gmt 0)

Senior Member

WebmasterWorld Senior Member Top Contributors Of The Month

joined:Nov 13, 2016
posts:1193
votes: 280


shared email server

Okay, you might want to consider running your own mail server, from one of your dedicated server, or by taking a third one, or a VPS.
5:54 pm on July 26, 2019 (gmt 0)

Senior Member from US 

WebmasterWorld Senior Member tangor is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Nov 29, 2005
posts:10136
votes: 1010


@Roxster ... Sometimes a conversation with the host about your email practices, purpose, frequency, and AMOUNTS will solve the problem.

Meanwhile, check out the various php-based newsletter/group softwares and install on one of your hosts (provided it has sendmail capabilities).
6:29 pm on July 26, 2019 (gmt 0)

Junior Member from US 

10+ Year Member

joined:July 14, 2006
posts: 154
votes: 0


@Tangor
I did have a conversation. That's why they told me to use a mail service.
9:36 pm on July 26, 2019 (gmt 0)

Senior Member from US 

WebmasterWorld Senior Member tangor is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Nov 29, 2005
posts:10136
votes: 1010


Hosts that offer dedicated IPs and unlimited mail/bandwidth are in the $15-30 a month range. If you need a separate mail server, set it up.
9:02 am on July 27, 2019 (gmt 0)

Junior Member

5+ Year Member

joined:Mar 14, 2014
posts: 74
votes: 7


Amazon SES is the cheapest and works ok.
Weird that you were using any stupid hosting company mail server. They all always go to spam.
9:19 am on July 29, 2019 (gmt 0)

Senior Member from US 

WebmasterWorld Senior Member tangor is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Nov 29, 2005
posts:10136
votes: 1010


Amazon, like some others, can be intrusive ...

Chose your mail servers with care, if you are not hosting your own!
10:02 am on July 29, 2019 (gmt 0)

Junior Member

5+ Year Member

joined:Mar 14, 2014
posts: 74
votes: 7


intrusive what ?
10:10 am on July 29, 2019 (gmt 0)

Full Member

10+ Year Member Top Contributors Of The Month

joined:July 8, 2005
posts: 339
votes: 5


After years of sending mail directly from servers, I eventually outsourced mail sending to a third party (none of the ones your host suggested).

Wish I had made the change sooner! Mail is delivered a huge percentage of the time, it has great logs for troubleshooting and it doesn't cost very much. Especially if it's for your own ecommerce store, it's absolutely worth the money.
10:17 am on July 29, 2019 (gmt 0)

Junior Member

5+ Year Member

joined:Mar 14, 2014
posts: 74
votes: 7


I was thinking that it was clear or anybody working online that using own or hosting company stupid servers was not a good idea ?!

And especially for people hosting on shared servers...
4:30 pm on July 29, 2019 (gmt 0)

Junior Member from US 

10+ Year Member

joined:July 14, 2006
posts: 154
votes: 0


Please rephrase or elaborate this. I don't understand what you meant to say, I'm not trying to be rude I just don't understand what you meant.
Are you saying that using the hosting company email server is bad and using your own server is also bad? Then what is the ideal email method for sales receipts, tracking information, and feedback requests?
I was thinking that it was clear or anybody working online that using own or hosting company stupid servers was not a good idea ?!

And especially for people hosting on shared servers...
7:22 pm on July 29, 2019 (gmt 0)

Junior Member

5+ Year Member

joined:Mar 14, 2014
posts: 74
votes: 7


I think that the only reliable way to send Email is to use a third party, a company specialized in sending Emails. It's a really complicated job to do it well, and hard to do with your own server.
7:22 am on July 30, 2019 (gmt 0)

Senior Member from US 

WebmasterWorld Senior Member tangor is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Nov 29, 2005
posts:10136
votes: 1010


With GDPR in the mix 3rd party might introduce problems...
12:52 pm on July 30, 2019 (gmt 0)

New User from IN 

joined:July 30, 2019
posts:2
votes: 0


I would suggest you using a reputated email marketing tool like GetResponse or ActiveCampaign if you are contastantly facing spam issue.
3:21 pm on July 30, 2019 (gmt 0)

Junior Member

5+ Year Member

joined:Mar 14, 2014
posts: 74
votes: 7


People can suggest what they want, but ALL services are overpriced compared to Amazon Pay as you use. I checked all and would never pay these scam prices to send emails when Amazon can do it for a lot cheaper !
 

Join The Conversation

Moderators and Top Contributors

Hot Threads This Week

Featured Threads

Free SEO Tools

Hire Expert Members