joined:Apr 13, 2004
I looked back through this forum and have not seen this issue discusssed here recently.
When you receive an order where the shipping and billing addresses do not match, whats the solution in 2018?
Obviously I check the IP (which can be falsified) and I will call the customer (who can lie/ use a burner phone). Asking the customer to email us a copy of his credit card statement can also be doctored - and risk losing a sale to a legit customer.
We are considering 3rd party services.. Looking for recommendations / tricks.. anything that can help work through manging risk of fraud while trying to provide the best customer service. TIA.