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He's claiming "fraudulent", meaning that somehow it was unauthorized card use.
joined:Dec 10, 2005
To rub salt in, the eComm platform added a $15 fee on top of it. They claim that's because the provider charges them something. Which still makes no sense at all.This is typical in the real (non-Paypal) world of cc processing. In many cases, that fee is non-refundable, even if you eventually win the chargeback.
He's claiming "fraudulent", meaning that somehow it was unauthorized card use.There are any number of scenarios where this can be true. The spouse made the order without the card owner's knowledge (or consent). Or the cardholder's kid. Or someone stole the CC info and placed an order to test the card. Or someone stole the CC info, placed an order, and is working with a crew to intercept the package from being delivered (or stealing form the front porch).
I talked to the guy pre sale and he used an email address with his name on it.Do you mean you actually talked to him verbally by calling a number that you verified through public records? Or that he called you (with a caller ID number that can be spoofed easily)? Or that you communication through e-mail and he used an address like RealCustomerName at yahoo or RealCustomername256 at gmail?
Why would WE be fined for somebody else losing their wallet?Because none of us are a billion dollar industry that can afford to hire lobbyists and make the rules.