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Paypal and Death

Its breaches our rules

     
5:11 pm on Jul 10, 2018 (gmt 0)

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This I found funny but strange....
'PayPal wrote to a woman who had died of cancer saying her death had breached its rules and that it might take legal action as a consequence.

The firm has since acknowledged that the letter was "insensitive", apologised to her widower, and begun an inquiry into how it came to be sent.

The matter came to light after her bereaved husband contacted the BBC.

He said he wanted to make other organisations aware how distressing automated messages could be.'

[bbc.co.uk...]
5:35 pm on July 10, 2018 (gmt 0)

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So remember kids- don't die before closing your PayPal account.
8:17 pm on July 10, 2018 (gmt 0)

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Or at least give them 30 days notice.
8:32 pm on July 10, 2018 (gmt 0)

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And have all the paperwork in order to obtain any funds they are holding. (True story ... that to litigate with PP for dead sister-in-law's fairly substantial balance in processing her estate.)
2:43 am on July 11, 2018 (gmt 0)

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I've always found PP extremely easy and pleasant to deal with. I've used their business services for about 16 years.
5:09 am on July 11, 2018 (gmt 0)

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Yes, but you haven't gone and died on them yet, have you.
7:32 am on July 11, 2018 (gmt 0)

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Not sure how I should answer that one.
4:32 pm on July 11, 2018 (gmt 0)

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Not sure how I should answer that one.
If you're not sure how to answer that, dealing with PayPal may be the least of your problems right now. :)
6:00 pm on July 11, 2018 (gmt 0)

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Guess you missed the point. PP said there was a type of bug so it wasn't related to the person being dead, it was an automated response that was triggered by some other metric.
7:16 pm on July 11, 2018 (gmt 0)

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I thought the timing of this [cracked.com] was pretty funny.
7:21 pm on July 11, 2018 (gmt 0)

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I thinks it's ridiculous. Everyone jumping on it like there's something there.
9:43 pm on July 11, 2018 (gmt 0)

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Those on the outside see it one way, those on the inside will see it differently. Overall, glitch or bug or human error, it is funny in part, and sad in another.

Pretty sure there's been a number of face palms at PP HQ and somebody got chewed out for letting this one get out! In any event PP wrote off the "balance" as a result of this, so there is a cost of doing business that's not smart from the get go.