joined:May 11, 2012
Looking for suggestions on ticket systems or better ways to communicate with customers. Email is kind of a mess because customers will write me five or six emails at midnight because I don't respond til the next day and I have to delete them and new emails will start up back up old conversations and then I need to combine different discussions. Not to mention I have several people checking emails from the same IMAP.
Is there a better way to do this? I would love a ticket system that works directly with a shopping cart like Magento, allowing me to go to a customer's order and see a constant thread of communications that have happened between us and them.