Welcome to WebmasterWorld Guest from 35.175.120.174

Forum Moderators: buckworks

Message Too Old, No Replies

Just when you think shipping can't get worse

     
8:49 pm on Nov 7, 2016 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:June 25, 2007
posts:1111
votes: 9


Here's one that tops them all for me personally... A customer over the weekend sends us a picture of an item that was half destroyed by USPS. Not exactly a shocker, but here's where it gets good... We paid $16+ fee, which was absolutely 100% accurate. The customer receives a notice to come to his PO. They pull out the half destroyed item, and then proceed to tell him that the postage is supposedly wrong, and he needs to pay another $30+ to claim it. AND HE PAID IT! He sent me a picture of the receipt. So he paid a total of $49 or so, to receive an item they tore apart. Then he emails me to tell me he's annoyed.
9:13 pm on Nov 7, 2016 (gmt 0)

Administrator from US 

WebmasterWorld Administrator not2easy is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Dec 27, 2006
posts:4558
votes: 363


And then the customer filed an insurance claim, right? Wouldn't work for some classes of mail, but usually if it included a tracking number (Delivery Confirmation) it is automatically insured, for at least for $50 even if you did not specifically insure it. That probably won't cover the cost of the item, but it is better than nothing for their annoyance. The customer is in a position to deal with it, you aren't unless they want to repackage and return it to you.
9:34 am on Nov 8, 2016 (gmt 0)

Administrator from GB 

WebmasterWorld Administrator engine is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:May 9, 2000
posts:26463
votes: 1076


...he needs to pay another $30+ to claim it.

The problem there is they probably didn't know what it was. Our local PO won't show you the item. In any case, they couldn't make a claim until it was released.

Several items delivered recently had seen better days. Thankfully, they were well packaged and it was only the outer packaging that was significantly damaged.
8:41 pm on Nov 11, 2016 (gmt 0)

Senior Member

WebmasterWorld Senior Member bwnbwn is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Oct 25, 2005
posts:3599
votes: 53


I ran into this due to a weird shape of the package is yours long or just not square?
9:18 am on Nov 20, 2016 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:June 25, 2007
posts:1111
votes: 9


Yep you guessed it... It was a long item. It's amazing how many people at the PO can't work a tape measure. They claimed it was over 84" girth, but it was nowhere near that. I called and talked with their postmaster, and she of course denied they did anything wrong. I asked her if she thought if maybe it's a little ridiculous to charge somebody an extra fee, after they half destroyed the box... No answer. I put the dimensions into their site showing what the price should be, and I took screen grabs of that and sent it to the customer. He printed it out and showed it to them. According to him, they still measured it numerous more times, before finally admitting it wasn't over... and gave him the money back. Amazing.
7:39 pm on Dec 22, 2016 (gmt 0)

Junior Member from US 

10+ Year Member

joined:Mar 16, 2004
posts:75
votes: 0


Ack! I had a customer send me a video of opening a package. It had obviously been damaged and the USPS had sealed it inside a plastic bag. Upon opening the bag, the only contents were the remains of the box.
7:25 pm on Dec 25, 2016 (gmt 0)

Senior Member

WebmasterWorld Senior Member essex_boy is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:May 19, 2003
posts:3217
votes: 18


Worse comments aimed at me.

I buy paintings from China so all paintings come rolled up in a tube PO Staff, 'I bet your wife is going to be happy that', 'I hope she has enough batteries'

Crude comments.