Just when you think shipping can't get worse

[dpd1]

Here's one that tops them all for me personally... A customer over the weekend sends us a picture of an item that was half destroyed by USPS. Not exactly a shocker, but here's where it gets good... We paid $16+ fee, which was absolutely 100% accurate. The customer receives a notice to come to his PO. They pull out the half destroyed item, and then proceed to tell him that the postage is supposedly wrong, and he needs to pay another $30+ to claim it. AND HE PAID IT! He sent me a picture of the receipt. So he paid a total of $49 or so, to receive an item they tore apart. Then he emails me to tell me he's annoyed.

[not2easy]

And then the customer filed an insurance claim, right? Wouldn't work for some classes of mail, but usually if it included a tracking number (Delivery Confirmation) it is automatically insured, for at least for $50 even if you did not specifically insure it. That probably won't cover the cost of the item, but it is better than nothing for their annoyance. The customer is in a position to deal with it, you aren't unless they want to repackage and return it to you.

[engine]

...he needs to pay another $30+ to claim it.

The problem there is they probably didn't know what it was. Our local PO won't show you the item. In any case, they couldn't make a claim until it was released.

Several items delivered recently had seen better days. Thankfully, they were well packaged and it was only the outer packaging that was significantly damaged.

[bwnbwn]

I ran into this due to a weird shape of the package is yours long or just not square?

[dpd1]

Yep you guessed it... It was a long item. It's amazing how many people at the PO can't work a tape measure. They claimed it was over 84" girth, but it was nowhere near that. I called and talked with their postmaster, and she of course denied they did anything wrong. I asked her if she thought if maybe it's a little ridiculous to charge somebody an extra fee, after they half destroyed the box... No answer. I put the dimensions into their site showing what the price should be, and I took screen grabs of that and sent it to the customer. He printed it out and showed it to them. According to him, they still measured it numerous more times, before finally admitting it wasn't over... and gave him the money back. Amazing.

[Eathan]

Ack! I had a customer send me a video of opening a package. It had obviously been damaged and the USPS had sealed it inside a plastic bag. Upon opening the bag, the only contents were the remains of the box.

[Essex_boy]

Worse comments aimed at me.

I buy paintings from China so all paintings come rolled up in a tube PO Staff, 'I bet your wife is going to be happy that', 'I hope she has enough batteries'

Crude comments.