joined:June 25, 2007
Here's one that tops them all for me personally... A customer over the weekend sends us a picture of an item that was half destroyed by USPS. Not exactly a shocker, but here's where it gets good... We paid $16+ fee, which was absolutely 100% accurate. The customer receives a notice to come to his PO. They pull out the half destroyed item, and then proceed to tell him that the postage is supposedly wrong, and he needs to pay another $30+ to claim it. AND HE PAID IT! He sent me a picture of the receipt. So he paid a total of $49 or so, to receive an item they tore apart. Then he emails me to tell me he's annoyed.