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Why would somebody steal a card and ship the stolen merchandise to the customer's address?
Talked to her on the phone way back whenPresumably you have some record of the call (e.g., call log from your phone company, history on your cell phone)?
>> 3D Secure codes
if used - does this mean the transaction is guaranteed?
billing and shipping matched
somebody hacks into the bank records for Jane Doe and changes her addressDoes the shipping/billing address on the order differ from her actual address (which would indicate this situation happened)? AFAIK, someone can't change the name on the credit card- just add another person to the account (which would also require the person's SSN, I believe). Unless it's a legal name change (marriage or other court-approved name change), in which case the CC company probably requires some sort of documentation.