would you red flag this?

questionable CC details

[LifeinAsia]

- Irregular capitalization (last name all lowercase)
- address all lowercase and not quite "right" (example- valid address is "Burberry Rd." but "bur berry rd" was entered)
- e-mail not related to card holder name (ex: [e-mail] for John Doe)
- contact number and billing number different by 1 digit

My Spidey senses are tingling...

[lucy24]

Sounds to me like someone who's so eager to place their order, they can't wait to find a proper keyboard and are instead trying to type it on their cell phone. So you decline the order and the whole thing ends up taking more time than if they'd simply gone to their real computer in the first place ... which as far as I'm concerned, serves them right. (Who would input credit-card information on a mobile device? Isn't that the most insecure connection imaginable? Or do they think that your https creates a cone of safety extending all the way from your office to their present location?)

[LifeinAsia]

Sounds to me like someone who's so eager to place their order, they can't wait to find a proper keyboard

Possibly. But the characteristics are also similar to someone whose first language isn't English and isn't familiar with the nuances of North American addresses.

Also, the e-mail address is a Yahoo address, and a lot of [randomfirstname][numbers][randomfirstname]@yahoo.com e-mails I've seen have been questionable orders.

[lucy24]

Well, you can seldom go wrong with a "There was a problem processing your credit card" formulaic response. If it's an enormous order that you would hate to decline ... that's all the more reason to be careful, right?

[LifeinAsia]

Well, you can seldom go wrong with a "There was a problem processing your credit card" formulaic response.

Yup, already did that- SOP. As I expected, never heard back. Good to know my Spidey senses haven't dulled in my old age.

[tangor]

The "problem processing your order, please contact support" generally clears these kinds of problems. :)

[piatkow]

Failure to "contact support" is not necessarily an indication of a fraudulent transaction. I follow the support forums for a company whose products I use and you would not believe the number of posts that I see along the lines of "I keep getting a message saying contact support"

[tangor]

"I keep getting a message saying contact support"

And then you wonder why you even saw that in the forums because it is all to apparent that user did NOT contact support! (Scratching head!)

[not2easy]

Early in my days of selling online I noticed that I frequently had problems communicating with people who used an aol email address. After repeatedly trying to get through to one customer I got their home phone number and called to let them know their order had been awaiting pickup at the local PO after repeated delivery attempts. Good thing I called, they were close to filing a chargeback. I set my cart to refuse aol email addresses after that.

Because I was supplying a custom personalized (non-returnable) product I made sure to keep customers up to date, first with a confirmation of the order details and expected arrival date, then again when the item shipped to send tracking info. If aol had bounced emails back it would be different, but as far as I could tell they were being delivered. It was probably a setting the customer could control but knew nothing about.

[lucy24]

I follow the support forums for a company whose products I use and you would not believe the number of posts that I see along the lines of "I keep getting a message saying contact support"

Only you can say whether it's an applicable explanation here ... But we can all think of entities whose stock reply to all issues is "Contact Support", even while they know and we know that contacting support will lead to nothing more than 45 minutes on hold and a canned response.

[keyplyr]

Was the IP address geo location one that is common for you?

[LifeinAsia]

Was the IP address geo location one that is common for you?

Yes- one of the few green flags.

The IP was overseas. But since it was for a hotel reservation in the same country for a few days later, it made perfect sense. And it's a country where we do the bulk of our reservations.

[akmac]

Yeah, I'd red flag that. Too many signals to ignore when considered together. However, the same poor grammar and disregard for proper capitalization that was a huge red flag 10+ years ago is far less valuable as a fraud signal. As Lucy alludes to, a lot of this is the result of increased use of mobile devices. That and the fact that many people for whom English IS their first language-do not type like it. Kids these days...

[Essex_boy]

Cancel the order !