Senior Member from CA
joined:Nov 12, 2003
We now handle all customer service via email, however we had to implement a voice mail system, as some people still want to talk to someone. We now have then talking to a machine, as a reasonable compromise, until these Luddites are wean out of our society.
To automate the system further, we are looking for a software package that will convert the .mp3 voice message into text automatically.
We tried a service called Voicebase on a clear telephone message with somebody speaking slowly. It got at best 50% correct. Total failure.
I realize that I'm going to have problems with somebody with a heavy accent, or speaks fast, but most people follows our instructions and speaks slowly and clearly.
Can somebody give a recommendation for machine transcription of voice to text ?