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Encouraging Customers to have parcels delivered at work

Reducing Residential Delivery Charges

12:12 pm on Nov 1, 2014 (gmt 0)

Senior Member from CA 

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joined:Nov 12, 2003
votes: 5

The couriers keeps raising residential delivery charges, and these charges can sometimes equal 20% of the cost of the shipment.

We are looking at promoting have your parcels delivered at work, to reduce our shipping costs.

The advantages are:

More secure delivery (unless you work for thieves), as many residential deliveries are dumped at the doorstep.

It's helps to reduce the carbon footprint, as their is less driving in the suburbs or rural area, and unless you work for a small business, FedEx is coming to your office anyways.

There is usually someone in the office, where for residential deliveries, FedEx will show up, when you happen to step out for 15 minutes.

Now I realize there may be a tiny incremental cost to the mailroom, but if you feel guilty, you can always work an extra five minutes over lunch hour to balance the karma in the universe.

I realize this does not work for everybody. You may work for a prison, or Los Alamos ( Prison for Nuclear Physicists), or your boss or organization is a compulsive bean counter.

However for most, I see it as a win-win. You and your company reduces it carbon footprint, and you reduce FedEx/UPS residential delivery charges.

We are already seeing an increase in customers that have parcels at work. It is probably a good time to actively promote it. Maybe offer a $1 off shipping, and you are still pocketing a 60% savings.

3:27 pm on Nov 1, 2014 (gmt 0)

Senior Member from US 

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joined:Nov 29, 2005
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The carbon footprint is a bit bogus as the truck is out there already.

Some folks have no desire to have their private business in the business workplace.

However, if you can sell it and it does save shipping costs, go for it.

Personally, I send it where the customer asks and don't quibble as they "are always right".
5:02 pm on Nov 1, 2014 (gmt 0)

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joined:June 25, 2007
votes: 9

I actually worry MORE about business destinations. Seems like it always works out they get there on a weekend, which makes it later. Some person signs for it, then never gives it to the person... I've had people make contact a week or more after it was delivered, saying they never got it, due to that. Then you have potential address issues... I deliver to a lot of DOD and large corporate campus type facilities. Delivery procedures can be very unusual in those situations. I don't really think there's a significant price difference in the US. For pickup there's a charge but not delivery. The shippers are out of control any way you look at it. An order I receive cost me $80 UPS, just 5 years ago. 6 months ago it was up to $129. Now this recent time, it is $200. $70 increase in 6 months, exact same shipment. I don't know how they expect people to keep putting up with this. Not to mention, UPS service has sunk to the lowest levels ever.