Charge Backs

Credit Card Fraud

[otnot]

Well the after Christmas charge backs finally arrived in the mail. So far only two! But they were charges made by the same person with different C.C numbers. This person actually had the nerve to call to place an order yesterday for $900, this time the card was declined.
I contacted the C.C company about this person but they wouldn't take a name,address or phone number. In fact they acted like I was the criminal. So then I contacted the local police and they told me that unless the C.C company comes to their station and files a complaint there is nothing they can do about it.
So I'm out $850 dollars with no recourse.

[wingslevel]

On any order over $500, you need to satisfy yourself that it is legit.

Call the customer or email them a credit card agreement form and ask them to fax it back. I was surprised, but 99% of our big order customers have no problem with this - once they do it once, any reorders obviously just get processed.

[Rugles]

>>On any order over $500, you need to satisfy yourself that it is legit.

Its true, most fraud we get is over $500.

We manually clear all credit cards, so that is our trick to stopping fraud. We have lists of red flags for fraud, so we almost always catch it. The fraudsters of course think the website automatically clears the transaction, that is why we can harvest so many compromised card numbers.