I hope I'm not stepping on any rules by posting this here. If so, Mods please drop this and let me know so I don't do it again.
This morning P@ypal dropped both of my outstanding Gift Certificates (I set up their links on my site in December and sold a few) to the tune of a few hundred dollars. They were cryptic in the email to me and just the same (almost evasive) to my questions after. They claim they processed a "batch of cancellations due to payment problems". Well, one of my buyers just emailed to ask what happened, said her card was charged a while back and wants to know what's going on because she received a similarly cryptic email. I think P@ypal screwed up or wants to bail on the program or something.
They've banked how much by playing the float on this? A few dollars from my customers times how many customers over the holiday season? Has this happened to you or anyone you know? Is there a way to get a straight answer out of them about it?