The summer fun continues... Shipped a box out to a customer a couple weeks back. She sends a picture of it, showing that it has been torn in half, with the contents missing. I mean, it's literally like the top of the box was simply torn off clean. Not just the top flaps of the box mind you... but the top HALF of the box, all the way around the sides. No other damage at all to the rest of the box. I would have seriously questioned it, but you could see the sticker they put on it, somewhere along the way... stating that something had happened to it. OK, not the end of the world, we'll send another one.
The second one we put in a bigger and stronger box. In my last dozen years, I have never once heard of an incident where one of these boxes were damaged in the slightest. Tracking showed it got there today. I think... 'OK that's done'. An hour later, I get more pics from this lady. You guessed it... Once again the entire top of the box has been cleanly ripped off, with no other damage to the box showing at all, and the contents all gone, yet the paper packing is still inside the box. And this time, there's another sticker on the box, acknowledging the damage.
I've seen these stickers before... They typically put it on there when someone in the system discovers something got messed up. So because of that, it appears legit. But, then... How do two boxes have the entire top cleanly ripped off, two times in a row, with all the contents missing, going to the same person? The chances seem beyond possible.